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SDI Exam SD0-101 Topic 3 Question 66 Discussion

Actual exam question for SDI's SD0-101 exam
Question #: 66
Topic #: 3
[All SD0-101 Questions]

Matching the users communication style is important because

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Suggested Answer: D

by Cheryl at Feb 26, 2023, 06:20 AM

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Steffanie
24 days ago
I'm just going to go with the one that rhymes the best. How about C? It's got a nice ring to it, don't you think?
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Lauran
5 days ago
A) It increases comprehension, understanding and customer satisfaction levels
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Lynelle
1 months ago
I'm feeling a bit mischievous today, so I'm going to choose B. Reducing call volumes? That's music to my ears! Less time on the phone, more time for cat videos.
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Diane
2 days ago
User 2: Definitely! Plus, it's more efficient for everyone.
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Charisse
11 days ago
User 1: I agree, less time on the phone means more time for fun!
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Nelida
2 months ago
Hmm, I'd say D is the way to go. First contact resolution is the ultimate goal, and matching the user's communication style is a surefire way to get there.
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Crista
10 days ago
I see your point, but I still think D is the most effective in the long run.
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Maile
23 days ago
I think A could also work well. Customer satisfaction is important too.
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Myra
24 days ago
I agree, D is definitely the best option. First contact resolution is key.
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Lashawna
2 months ago
I believe it also leads to faster first contact resolution, so D is the best option.
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Arletta
2 months ago
I'll go with C. Reducing call duration is crucial for efficiency, and matching the user's style can help achieve that.
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Donte
1 months ago
C) It increases comprehension, understanding and reduces call duration
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Jutta
1 months ago
A) It increases comprehension, understanding and customer satisfaction levels
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Anika
2 months ago
A seems like the obvious choice here. Matching the user's communication style is crucial for building rapport and ensuring they understand the information you're providing.
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Hassie
2 months ago
I agree with Dottie, it also helps in reducing call volumes.
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Dottie
2 months ago
I think matching communication style is important because it increases comprehension and customer satisfaction.
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