SDI SD0-101 Exam

Certification Provider: SDI

Exam Name: Service Desk Analyst Qualification

Duration: 90 Minutes

Number of questions in our database: 165

Exam Version: Mar. 13, 2023

SD0-101 Exam Official Topics:

Topic 1: Relationship Management
Topic 2: Effective communication skill and Competenies
Topic 3: Essential Management Skill

Free SDI SD0-101 Exam Actual Questions

The questions for SD0-101 were last updated On Mar. 13, 2023

Question #1

Which of these options is an advantage of remote support?

ASDA dependence on remote support

BIncident visibility

CUsers do not need to be involved

DSilent time

Reveal Solution

Correct Answer: B

Question #2

Which of these options is a recognised advantage of self-healing technology?

AIt passes the cost of support to the users

BIt reduces the requirement for SLAs

CIt enables users to fix more Incidents themselves

DIt decreases the cost of support

Reveal Solution

Correct Answer: D

Question #3

Which would be a common use of self-healing technology?

AAutomated dial-up

BAnti-virus software

CPassword locking

DAutonomous agent

Reveal Solution

Correct Answer: B

Question #4

Which of these options is a recognised advantage of self-healing technology?

AIt passes the cost of support to the users

BIt reduces the requirement for SLAs

CIt enables users to fix more Incidents themselves

DIt decreases the cost of support

Reveal Solution

Correct Answer: D

Question #5

What is a key advantage for both you and a user when you resolve his/her Incident using remote

support?

AThe user doesnt need to get involved in the resolution

BThe users lack of technical skill is less obvious

CThe SDA can showcase his/her technical abilities

DThe SDA can provide real-time training to the user

Reveal Solution

Correct Answer: D

Unlock all SD0-101 Exam Questions with Advanced Practice Test Features:

Select Question Types you want
Set your Desired Pass Percentage
Allocate Time (Hours : Minutes)
Create Multiple Practice tests with Limited Questions
Customer Support

Get Full Access Now

Disscuss SDI SD0-101 Topics, Questions or Ask Anything Related

Submit Cancel