SDI SD0-101 Exam - Topic 2 Question 124 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 124
Topic #: 2

[All SD0-101 Questions]

If you are asked to name a Service Desk best practice, which option would be relevant?

ASAP

BKCS

CProblem Management

DitSMF

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Suggested Answer: B

by Hubert at Apr 09, 2026, 02:05 PM

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4 days ago

I feel like Problem Management is more about handling issues rather than a best practice for Service Desks. But it could be relevant?

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9 days ago

I'm not entirely sure, but I remember something about itSMF being related to frameworks. Is that considered a best practice?

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14 days ago

I think KCS stands for Knowledge-Centered Service, right? That sounds like a best practice for Service Desks.

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