SDI Exam SD0-101 Topic 2 Question 115 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 115
Topic #: 2

[All SD0-101 Questions]

You receive a call from a user asking for assistance with a piece of software which is not listed

in the Service Desk manual as a supported technology. What is the best approach you should

take in this situation?

AExplain that it is not recognised as a supported piece of software and provide an alternative
support option

BSuggest they uninstall it before anyone else realises they have it

CTell the user they should not be using that software and that you need to advise the IT
manager

DRefer them immediately to the SLA which defines what products are supported

Show Suggested Answer

Suggested Answer: A

by Joseph at Jul 29, 2025, 05:49 PM

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