Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25

- Free Preparation Discussions

SDI SD0-101 Exam - Topic 1 Question 12 Discussion

Actual exam question for SDI's SD0-101 exam

Question #: 12
Topic #: 1

[All SD0-101 Questions]

Why might a Service Desk use Instant Messaging?

ATo facilitate an immediate response from users

BTo deliver a high first contact resolution rate to users

CTo help users with simple issues that dont need to be logged

DTo remove the need to speak directly to users

Show Suggested Answer

Suggested Answer: A

by Jose at May 07, 2022, 11:27 AM

Limited Time Offer

25%

Off

Get Premium SD0-101 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Shannon

9 months ago

I think it might lead to misunderstandings sometimes.

upvoted 0 times

...

Fanny

10 months ago

It’s perfect for simple issues, no need to log everything!

upvoted 0 times

...

Florinda

10 months ago

But can it really replace phone calls?

upvoted 0 times

...

Ryann

10 months ago

Totally agree, it speeds up the process.

upvoted 0 times

...

Kasandra

10 months ago

Instant messaging is great for quick responses!

upvoted 0 times

...

Alisha

10 months ago

I don’t think option D is right; it seems more about communication than avoiding direct contact.

upvoted 0 times

...

Yaeko

10 months ago

I feel like we practiced a question about improving first contact resolution rates, so maybe option B is relevant here?

upvoted 0 times

...

Arlyne

10 months ago

I remember we discussed how instant messaging can speed up responses, so option A seems likely.

upvoted 0 times

...

Edna

10 months ago

I’m not sure, but I think option C makes sense too—like when users have quick questions that don’t need a ticket.

upvoted 0 times

...

Youlanda

11 months ago

Wait, is "frequency" about the number of emails sent or the volume/amount of emails? I'm a little confused on the difference between those two concepts. I'll have to review my study materials again to make sure I understand this properly.

upvoted 0 times

...

Novella

11 months ago

Alright, time to put my knowledge to the test. I'll eliminate the options that don't sound right and go from there.

upvoted 0 times

...

Maybelle

11 months ago

This looks straightforward, I just need to calculate the operating margin percentage for each division and compare them.

upvoted 0 times

...

Tresa

11 months ago

I think this is a tricky one, but I'm going to carefully review the options and try to eliminate the ones that don't make sense.

upvoted 0 times

...