Salesforce Exam Salesforce-Communications-Cloud Topic 1 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud Accredited Professional (AP) Exam exam

Question #: 1
Topic #: 1

[All Salesforce Communications Cloud Accredited Professional (AP) Exam Questions]

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

ADesign and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

BUse the integration procedure to manage the various task that technician need to undertake

CUse data raptor to assist with integration and introduce several manual task into the flow.

DUse call out to fully automate the flow so that no manual steps are required

Show Suggested Answer

Suggested Answer: A

by Karl at Feb 09, 2024, 08:46 PM

Limited Time Offer

25%

Off

Get Premium Salesforce-Communications-Cloud Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!