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Salesforce Communications Cloud Exam Questions

Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Code: Salesforce Communications Cloud
Related Certification(s): Salesforce Accredited Professional Exams Certification
Certification Provider: Salesforce
Actual Exam Duration: 90 Minutes
Number of Salesforce Communications Cloud practice questions in our database: 77 (updated: Jul. 05, 2025)
Expected Salesforce Communications Cloud Exam Topics, as suggested by Salesforce :
  • Topic 1: Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
  • Topic 2: Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
  • Topic 3: Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
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Rickie

8 days ago
Salesforce Communications Cloud AP exam: passed! Pass4Success, your relevant questions were key to my success. Grateful for the quick prep time!
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Pearlene

1 months ago
Successfully cleared the Salesforce Comms Cloud AP exam! Pass4Success's practice questions were incredibly helpful. Thanks for the timely preparation!
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Janine

3 months ago
Passed the Salesforce Communications Cloud AP exam with flying colors! Pass4Success, your materials were crucial. Appreciate the quick and effective prep!
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Jose

4 months ago
Salesforce Comms Cloud AP certified! Pass4Success, your practice questions were spot-on. Thanks for the efficient exam preparation.
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Yong

5 months ago
Just aced the Salesforce Communications Cloud AP exam! Pass4Success's relevant questions made all the difference. Grateful for the time-saving prep!
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Fausto

6 months ago
Salesforce Comms Cloud AP exam: done and dusted! Pass4Success, your materials were a game-changer. Thanks for helping me prepare so quickly!
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Lili

6 months ago
I passed the Salesforce Communications Cloud Accredited Professional exam, and Pass4Success practice questions were a great resource. A challenging question was about integrating Communications Cloud with Salesforce Service Cloud, focusing on case management integration.
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Bulah

7 months ago
Passed the Salesforce Communications Cloud AP exam today! Pass4Success, your practice questions were a perfect match. Thanks for the quick prep!
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Tamala

7 months ago
Excited to announce that I passed the Salesforce Communications Cloud AP exam. The Pass4Success practice questions were a big help. One question that I found difficult was about Communications Cloud fundamentals, specifically the core components and their interactions.
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Hector

7 months ago
I passed the Salesforce Communications Cloud exam with the help of Pass4Success practice questions. There was a tough question on data management and reporting, asking how to create custom reports to track customer interactions and engagement metrics.
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Sharee

8 months ago
Salesforce Comms Cloud AP certified! Pass4Success's practice questions were key to my success. Appreciate the efficient prep materials.
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Emiko

8 months ago
Just passed the Salesforce Communications Cloud AP exam! The Pass4Success practice questions were very helpful. One question that puzzled me was about developing and deploying Communications Cloud solutions, particularly the steps involved in deploying a new feature to production.
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Emogene

8 months ago
I successfully passed the Salesforce Communications Cloud Accredited Professional exam. Pass4Success practice questions were crucial. There was a question on campaign management, specifically about setting up and tracking multi-channel marketing campaigns. I wasn't sure about the best practices, but I still passed.
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Tom

9 months ago
Relieved to have passed the Salesforce Communications Cloud AP exam. Pass4Success, your exam prep was invaluable. Thanks for the time-saving resources!
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Carla

9 months ago
Happy to share that I passed the Salesforce Communications Cloud AP exam. The Pass4Success practice questions were a lifesaver. A question that caught me off guard was about cross-channel engagement, asking how to create a seamless customer experience across multiple channels.
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Dottie

9 months ago
I passed the Salesforce Communications Cloud exam, thanks to Pass4Success practice questions. One challenging question was about the features and functionality of Communications Cloud, particularly how to utilize the AI-driven recommendations for customer interactions.
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Thaddeus

10 months ago
Wow, the Salesforce Comms Cloud AP exam was tough, but I made it! Pass4Success materials were a lifesaver. Grateful for the relevant practice questions.
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Miriam

10 months ago
That's helpful. Any final thoughts on your exam experience?
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Rebeca

10 months ago
Just cleared the Salesforce Communications Cloud AP exam! The Pass4Success practice questions were invaluable. There was a tricky question on configuring and customizing Communications Cloud, specifically about setting up custom attributes for customer profiles. I wasn't entirely sure of the answer, but I managed to pass!
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Jose

10 months ago
Overall, the exam was challenging but fair. Pass4Success's practice questions were spot-on and really helped me focus my studies. I'm thrilled to have passed!
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Sheron

10 months ago
I recently passed the Salesforce Communications Cloud Accredited Professional exam, and the Pass4Success practice questions were a great help. One question that stumped me was about integrating Communications Cloud with Salesforce Marketing Cloud. It asked how to synchronize customer data between the two platforms effectively.
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Trinidad

11 months ago
Just passed the Salesforce Communications Cloud AP exam! Pass4Success's practice questions were spot-on. Thanks for helping me prep quickly!
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Clemencia

11 months ago
Passing the Salesforce Communications Cloud Accredited Professional (AP) Exam was a great achievement for me, and I owe it to Pass4Success practice questions. The exam covered important topics like Campaign Management and the purpose of Communications Cloud in marketing. One question that I remember was about segmenting audiences for targeted marketing campaigns. Although I had some doubts about the answer, I still managed to pass the exam.
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Heike

12 months ago
My exam experience was successful as I passed the Salesforce Communications Cloud Accredited Professional (AP) Exam using Pass4Success practice questions. The exam focused on topics such as Campaign Management and understanding the core functionalities of Communications Cloud. One question that I found challenging was related to tracking campaign performance and analyzing the results. Despite my uncertainty, I was able to pass the exam.
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Ashleigh

1 years ago
Communications Cloud AP certified! Pass4Success, you rock! Your practice tests were spot-on and saved me tons of study time.
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France

1 years ago
I recently passed the Salesforce Communications Cloud Accredited Professional (AP) Exam with the help of Pass4Success practice questions. The exam covered topics like Communications Cloud Fundamentals and Campaign Management. One question that stood out to me was about creating personalized content for marketing campaigns. I wasn't completely sure of the answer, but I managed to pass the exam.
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Nydia

1 years ago
Salesforce Comms Cloud AP exam done and dusted! Couldn't have done it without Pass4Success. Their questions were right on the money!
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Reuben

1 years ago
Passed the Communications Cloud AP exam with flying colors! Pass4Success, you're a gem. Your prep materials were invaluable!
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Tijuana

1 years ago
Nailed the Communications Cloud AP certification! Pass4Success's exam materials were a lifesaver. Cleared it in record time!
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Ahmed

1 years ago
Just passed the Salesforce Communications Cloud AP exam! Thanks Pass4Success for the spot-on practice questions. Saved me weeks of prep time!
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Effie

1 years ago
Pass4Success really came through with their exam prep! For anyone taking the Salesforce Communications Cloud AP exam, pay close attention to the reporting and analytics capabilities. You'll likely encounter questions about how to use Communications Cloud data to derive actionable insights and improve business outcomes in the telecom sector.
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Free Salesforce Salesforce Communications Cloud Exam Actual Questions

Note: Premium Questions for Salesforce Communications Cloud were last updated On Jul. 05, 2025 (see below)

Question #1

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

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Correct Answer: A

Question #2

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

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Correct Answer: C

Question #3

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

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Correct Answer: C, D

Question #4

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

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Correct Answer: C

Question #5

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

Reveal Solution Hide Solution
Correct Answer: B, C

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