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Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam - Topic 4 Question 41 Discussion

Actual exam question for Salesforce's Salesforce Certified Omnistudio Consultant (Plat-Con-201) exam
Question #: 41
Topic #: 4
[All Salesforce Certified Omnistudio Consultant (Plat-Con-201) Questions]

A company is designing a new console for contact center agents. The cards in the console need to display the following:

* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

Show Suggested Answer Hide Answer
Suggested Answer: B

by Junita at Oct 14, 2022, 10:00 PM

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An
4 months ago
B could work too, but I prefer C for simplicity.
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Lashonda
4 months ago
Surprised they didn't mention using a dashboard for this!
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Michal
4 months ago
Not sure about that, multiple FlexCards could be confusing.
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Carisa
4 months ago
Definitely agree with C, it keeps everything organized!
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Krystal
4 months ago
I think option C makes the most sense for filtering cases.
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Ryan
5 months ago
I feel like using card session variables could be helpful, but I can't recall if they work better with multiple FlexCards or a single one. This is tricky!
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Desiree
5 months ago
I’m leaning towards option C with a single FlexCard and multiple flyouts. It seems like it would keep everything organized, but I’m not confident about the flyouts part.
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Glory
5 months ago
I remember practicing a similar question where we had to use multiple FlexCards. It seems like that could work here too, but I wonder if it’s the most efficient way.
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Tamar
5 months ago
I think we might need to use card filters since we have different case statuses to display. It feels like the right approach, but I'm not entirely sure.
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Garry
5 months ago
Obtaining the bootparam license seems like an important step, but I'm not sure if that's the absolute first thing you need to do. I'll have to review the documentation to be sure.
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Wayne
5 months ago
Okay, I think I've got this. The event needs to be generated, so I'll look at the HTTP and Response options. And since the data is in Salesforce, the DataRaptor actions seem relevant too.
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Sherita
5 months ago
Ah, I see now. The third property of digital signatures is that they provide data confidentiality. That makes sense, as digital signatures help ensure the message hasn't been tampered with. I'll select option A.
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