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Salesforce Certified OmniStudio Consultant Exam
- Topic 1: Design Integration Procedures and related DataRaptors/ Explain the capabilities, use cases and purpose of using FlexCards
- Topic 2: Explain the purpose and benefits of Integration Procedures and DataRaptors/ Explain the basic structure of an OmniScript
- Topic 3: Create fit/gap analyses between requirements and OmniStudio capabilities/ FlexCards to ensure they meet customer requirements/needs
- Topic 4: Map process requirements to OmniStudio capabilities and explain the interaction between them/Validate developed OmniScript processes to ensure client expectation alignment
- Topic 5: Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples /Identify business process step requirements and map them to OmniScript Components
- Topic 6: Collect and group the customer 360 Information required to show to an end user/ Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools
Free Salesforce Salesforce Certified OmniStudio Consultant Exam Actual Questions
The questions for Salesforce Certified OmniStudio Consultant were last updated On Apr. 20, 2024
A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
Which element allows a user to retrieve data from a single field and display it in a dropdown list?
A business has a project that must be completed soon in order to meet important deadlines. However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team'
Choose 2 answers
A business is creating an agent console with FlexCards to provide a 360 view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
A consultant receives a requirement to display products installed at an account site in a customer's 360 FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- Select Question Types you want
- Set your Desired Pass Percentage
- Allocate Time (Hours : Minutes)
- Create Multiple Practice tests with Limited Questions
- Customer Support
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