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Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam Questions
- Salesforce Consultant Certifications
- Salesforce OmniStudio Consultant Certifications
- Topic 1: FlexCards: This section of the exam covers explaining the capabilities, use cases, and the goal of utilizing FlexCards. It also covers designing Flex Cards to make sure that they are according to the needs of customers.
- Topic 2: OmniScript: This section explains the structure of OmniScript and the validation process of building OmniScript processes to meet the expectations of customers.
- Topic 3: Data Tools: This section of the exam covers the explanation of the goal and advantages of Integration Procedures and DataRaptors. It also covers designing and combining processes and related DataRaptors.
- Topic 4: Best Fit Solutioning: This section of the exam covers analyzing business needs and ensuring the solutions are designed using OmniStudio tools following best practices. It also covers how to map process requirements to OmniStudio capabilities.
Free Salesforce Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam Actual Questions
Note: Premium Questions for Salesforce Certified Omnistudio Consultant (Plat-Con-201) were last updated On Aug. 04, 2025 (see below)
A business Implements FlexCards in their customer 360 view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
The type of action that the consultant should recommend to meet this new requirement is Navigate. A Navigate action is a button or a link that can redirect the user to another web page or URL.The consultant can use a Navigate action to add a new action to the FlexCards that redirects users to an external web page
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
The FlexCard design solution that the consultant should recommend is to add a menu element and include all the actions. A menu element can display a list of actions in a dropdown menu, with icons and labels for each action. The consultant can use a menu element to show all the 8 actions in the FlexCard, without overloading it with buttons or links.This will improve the user experience and the design of the FlexCard
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency."
Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
The consultant should recommend using a Headline element to ensure the agents can see and follow these standard scripts. A Headline element can display a text message with an icon and a color, such as blue for information or yellow for warning.The consultant can use a Headline element to show the customer greeting script in the OmniScript, and instruct the agents to read it aloud
A business is creating an agent console with FlexCards to provide a 360 view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
The consultant should design the FlexCards using a Parent FlexCard with multiple Child and Card Actions to meet these requirements. A Parent FlexCard is a FlexCard that can display data and actions in a card format, and also contain one or more Child FlexCards. The consultant can use a Parent FlexCard to display the account information, including account name, phone, and website. A Child FlexCard is a FlexCard that can display data and actions in a card format within a Parent FlexCard. The consultant can use multiple Child FlexCards to display the active opportunities and contracts related to the account. A Card Action is a button or a link that can invoke an OmniScript or an Integration Procedure from a FlexCard.The consultant can use multiple Card Actions to enable the user to view and renew contracts
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
The order that the consultant should design the elements of the OmniScript to meet these requirements is: Radio Input, Date Input, HTTP Action, DataRaptor Post Action. A Radio Input element can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Input element allows only one option to be selected at a time, and can also have icons for each option. A Date Input element can display a field for the user to enter a date value, such as call back date. A Date Input element can also have validation and formatting options, such as minimum and maximum dates, calendar picker, etc. An HTTP Action element can invoke a REST or SOAP service to retrieve data from an external system, such as a list of bills from the last 5 months. An HTTP Action element can store the response data in a JSON object for further processing.A DataRaptor Post Action element can write data to a Salesforce object or invoke a Salesforce API, such as creating a case with the list of bills in the case description
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