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Salesforce Certified OmniStudio Consultant Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified OmniStudio Consultant
Duration: 105 Minutes
Number of questions in our database: 110
Exam Version: Feb. 01, 2023
Exam Official Topics:
  • Topic 1: Design Integration Procedures and related DataRaptors/ Explain the capabilities, use cases and purpose of using FlexCards
  • Topic 2: Explain the purpose and benefits of Integration Procedures and DataRaptors/ Explain the basic structure of an OmniScript
  • Topic 3: Create fit/gap analyses between requirements and OmniStudio capabilities/ FlexCards to ensure they meet customer requirements/needs
  • Topic 4: Map process requirements to OmniStudio capabilities and explain the interaction between them/Validate developed OmniScript processes to ensure client expectation alignment
  • Topic 5: Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples /Identify business process step requirements and map them to OmniScript Components
  • Topic 6: Collect and group the customer 360 Information required to show to an end user/ Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools

Free Salesforce Salesforce Certified OmniStudio Consultant Exam Actual Questions

The questions for Salesforce Certified OmniStudio Consultant were last updated On Feb. 01, 2023

Question #1

A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

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Correct Answer: B

Question #2

A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements'

Choose 2 answers

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Correct Answer: B, C

Question #3

When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.

Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

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Correct Answer: C

Question #4

A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.

What solution should the consultant recommend to efficiently meet these requirements?

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Correct Answer: B

Question #5

When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.

Which OmniStudio tool could a consultant recommend to get the discounted rate?

Reveal Solution Hide Solution
Correct Answer: C

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