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Salesforce Certified OmniStudio Consultant Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified OmniStudio Consultant
Duration: 105 Minutes
Number of questions in our database: 110
Exam Version: Jan. 14, 2022
Exam Official Topics:
  • Topic 1: Design Integration Procedures and related DataRaptors/ Explain the capabilities, use cases and purpose of using FlexCards
  • Topic 2: Explain the purpose and benefits of Integration Procedures and DataRaptors/ Explain the basic structure of an OmniScript
  • Topic 3: Create fit/gap analyses between requirements and OmniStudio capabilities/ FlexCards to ensure they meet customer requirements/needs
  • Topic 4: Map process requirements to OmniStudio capabilities and explain the interaction between them/Validate developed OmniScript processes to ensure client expectation alignment
  • Topic 5: Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples /Identify business process step requirements and map them to OmniScript Components
  • Topic 6: Collect and group the customer 360 Information required to show to an end user/ Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools

Free Salesforce Salesforce Certified OmniStudio Consultant Exam Actual Questions

The questions for Salesforce Certified OmniStudio Consultant were last updated On Jan. 14, 2022

Question #1

A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:

* Allow the user to select one or more energy products from a list

* Get current energy usage data from an external system via an API

* Save the data back to Salesforce as a lead

Which three OmniScript elements should the consultant recommend to meet these requirements?

Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: A, B, E

Question #2

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

* Create a case for an account team member to follow up.

* Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

Reveal Solution Hide Solution
Correct Answer: C

Question #3

A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.

In this scenario, which two OmniStudio features should the consultant recommend?

Choose 2 answers

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Correct Answer: C, D

Question #4

A business is creating an agent console with FlexCards to provide a 360 view of their customers. The business wants the following information displayed:

* Account information including account name, phone, and website

* Active opportunities related to the account

* Active contracts related to the account

* The ability to view and renew contracts

An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.

How should the consultant design the FlexCards to meet these requirements?

Reveal Solution Hide Solution
Correct Answer: A

Question #5

A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

Reveal Solution Hide Solution
Correct Answer: B


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