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Salesforce Certified OmniStudio Consultant Exam

Certification Provider: Salesforce
Exam Name: Salesforce Certified OmniStudio Consultant
Duration: 105 Minutes
Number of questions in our database: 110
Exam Version: Jul. 29, 2022
Exam Official Topics:
  • Topic 1: Design Integration Procedures and related DataRaptors/ Explain the capabilities, use cases and purpose of using FlexCards
  • Topic 2: Explain the purpose and benefits of Integration Procedures and DataRaptors/ Explain the basic structure of an OmniScript
  • Topic 3: Create fit/gap analyses between requirements and OmniStudio capabilities/ FlexCards to ensure they meet customer requirements/needs
  • Topic 4: Map process requirements to OmniStudio capabilities and explain the interaction between them/Validate developed OmniScript processes to ensure client expectation alignment
  • Topic 5: Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples /Identify business process step requirements and map them to OmniScript Components
  • Topic 6: Collect and group the customer 360 Information required to show to an end user/ Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools

Free Salesforce Salesforce Certified OmniStudio Consultant Exam Actual Questions

The questions for Salesforce Certified OmniStudio Consultant were last updated On Jul. 29, 2022

Question #1

A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.

Which three OmniStudio tools should the consultant recommend to meet these requirements?

Choose 3 answers

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Correct Answer: A, B, D

Question #2

A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps.

Which OmniScript feature should the consultant recommend to meet this requirement?

Reveal Solution Hide Solution
Correct Answer: B

Question #3

A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.

In this scenario, how will the calculation engine select which calculation procedure to run?

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Correct Answer: B

Question #4

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

* Allow the user to enter contact and address information

* Require the user to enter age, gender, and optionally income bracket

* Compute a discount percentage per product based on the customer data provided

* Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7

Choose 3 answers

Reveal Solution Hide Solution
Correct Answer: A, B, C

Question #5

In an Integration Procedure, what group element will control whether an individual action executes?

Reveal Solution Hide Solution
Correct Answer: A


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