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Salesforce Certified OmniStudio Consultant Exam
- Topic 1: Design Integration Procedures and related DataRaptors/ Explain the capabilities, use cases and purpose of using FlexCards
- Topic 2: Explain the purpose and benefits of Integration Procedures and DataRaptors/ Explain the basic structure of an OmniScript
- Topic 3: Create fit/gap analyses between requirements and OmniStudio capabilities/ FlexCards to ensure they meet customer requirements/needs
- Topic 4: Map process requirements to OmniStudio capabilities and explain the interaction between them/Validate developed OmniScript processes to ensure client expectation alignment
- Topic 5: Describe the benefits of using Calculation Matrices and Calculation Procedures and provide real examples /Identify business process step requirements and map them to OmniScript Components
- Topic 6: Collect and group the customer 360 Information required to show to an end user/ Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools
Free Salesforce Salesforce Certified OmniStudio Consultant Exam Actual Questions
The questions for Salesforce Certified OmniStudio Consultant were last updated On May. 19, 2023
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7
Choose 3 answers
A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7
Choose 3 answers
A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?
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