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Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam - Topic 4 Question 19 Discussion

Actual exam question for Salesforce's Salesforce Certified Omnistudio Consultant (Plat-Con-201) exam
Question #: 19
Topic #: 4
[All Salesforce Certified Omnistudio Consultant (Plat-Con-201) Questions]

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external syste the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?

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Suggested Answer: A

by Karan at May 07, 2022, 12:01 AM

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Leigha
4 months ago
Love that they’re taking action on feedback!
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Johnetta
4 months ago
Wait, are we sure this will actually work?
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Rusty
4 months ago
I disagree, B seems more logical to me.
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Amber
4 months ago
I think option A makes the most sense.
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Quinn
4 months ago
Sounds like a solid plan to boost satisfaction!
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Johnetta
5 months ago
I feel like the DataRaptor Post Action should be last since it’s about saving the case after everything else is done.
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Galen
5 months ago
I’m a bit confused about where the HTTP Action fits in. Does it need to happen before or after the Date Input?
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Malcolm
5 months ago
I think the Radio Input should come first since we need the customer’s rating before anything else, right?
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Georgene
5 months ago
I remember we practiced a similar question about customer feedback forms, but I’m not sure about the exact order for this OmniScript.
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Arlette
5 months ago
I'm feeling a bit lost on this one. The question is asking about a best practice, but the answer choices don't seem to directly address that. I'll have to re-read the question and options carefully.
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Martina
5 months ago
I just can't seem to recall what 180% of the net amount would be. I hope I chose the right answer!
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Nobuko
5 months ago
This one seems pretty straightforward. I think the answer is C. Medium.
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