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Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam - Topic 3 Question 88 Discussion

Actual exam question for Salesforce's Salesforce Certified Omnistudio Consultant (Plat-Con-201) exam
Question #: 88
Topic #: 3
[All Salesforce Certified Omnistudio Consultant (Plat-Con-201) Questions]

A company has several customer support departments. Each

department has different case creation processes, but they want to unify

them into a single LWC OmniScript. During the discovery, the consultant

identifies two key requirements:

* Each department has different case fields they need to capture

* If the user cancels the process, they should return to a support

console app

Which two OmniScript features should the consultant recommend to meet

these requirements?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Elli at Jan 27, 2025, 10:34 PM

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Peggie
5 months ago
Not sure if Conditional Views will cover all cases effectively.
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Tori
5 months ago
I agree, Done action is essential for a smooth experience.
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Junita
5 months ago
Wait, can you really redirect to the console like that?
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Carmen
5 months ago
I think Enable Cancel is a must too!
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Xenia
6 months ago
Definitely go with Conditional Views for different fields!
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Francisca
6 months ago
I’m a bit confused about the Save for Later feature. Does it really apply here, or is it more for saving progress rather than handling cancellations?
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Jennie
6 months ago
I practiced a similar question, and I feel like adding a Done action to redirect users would be important. It seems like a straightforward solution.
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Vi
6 months ago
I'm not entirely sure, but I remember something about the Enable Cancel feature. Would that help with the user returning to the support console?
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Francesco
6 months ago
I think we should definitely use Conditional Views for each department to handle the different case fields. It seems like a good way to customize the process.
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Shoshana
6 months ago
I'm a bit confused on the best approach for this. The different case fields could use Conditional Views, but I'm not sure how the Enable Cancel in Setup feature would work to return to the support console. Maybe the Done action would be better for that part? I'll have to review the OmniScript documentation again to make sure I understand all the options.
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Kami
6 months ago
Okay, I think I've got this. The Conditional Views feature would let us show different case fields based on the department, which solves the first requirement. And the Done action that redirects to the support console would handle the cancel scenario. Those two features seem like the way to go here.
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Delmy
6 months ago
Hmm, I'm a little unsure about this one. The different case fields for each department could be handled with Conditional Views, but I'm not sure if that's the best approach. And the requirement to return to the support console on cancel - would the Enable Cancel in Setup feature work for that? I'll have to think this through a bit more.
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Malcom
7 months ago
This seems like a pretty straightforward question. The key requirements are handling different case fields for each department and providing a way to return to the support console if the user cancels. I think the Conditional Views and Done action features would be the best way to address those needs.
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Nell
1 year ago
That's a good point, we should also consider adding a Done action for that scenario.
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Quentin
1 year ago
But what about if the user cancels the process? Shouldn't we add a Done action that redirects to the support console?
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Gary
1 year ago
Hmm, maybe C and D? I mean, who doesn't love a good Conditional View? And the support console thing sounds like a nice touch. *scratches head* Wait, is this a trick question?
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Alberto
1 year ago
I agree with Nell, that would help capture different case fields.
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Minna
1 year ago
A and D, hands down. Save for Later is a lifesaver, and the support console redirect is the cherry on top. Boom, problem solved!
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Merilyn
1 year ago
True, but A and D seem like the most important features to meet the requirements.
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Mignon
1 year ago
Conditional Views could also be useful to capture different case fields for each department.
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Tandra
1 year ago
Yes, having the option to save progress and redirect to the support console is key.
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Lynelle
1 year ago
I agree, A and D are definitely the way to go. Save for Later is so helpful.
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Shawn
1 year ago
C and D, definitely. Gotta love that Conditional Views feature. And the Done action? Chef's kiss! *kisses fingers*
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Twana
1 year ago
Yes, and the Done action will ensure a smooth transition back to the support console.
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Tegan
1 year ago
I agree, Conditional Views will make it easy to customize for each department.
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Nell
1 year ago
I think we should use Conditional Views on steps for each department.
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Christoper
1 year ago
B and D, for sure. Cancel the process and go back to the support console. Who needs all that conditional logic, am I right?
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Adell
1 year ago
C and D, of course! Conditional Views to handle the different case fields, and a Done action to redirect back to the support console. Easy peasy!
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Geraldine
1 year ago
And adding a Done action to redirect back to the support console is a great way to handle cancellations.
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Brittni
1 year ago
I agree, using Conditional Views will help capture the different case fields for each department.
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