Salesforce Exam OmniStudio Consultant Topic 2 Question 57 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam

Question #: 57
Topic #: 2

A telecommunications company wants to create a 360 view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.

* Status = Active

o Pay bill

o Review usage

o Cancel service

* Status = Suspended

o Pay bill

o Reconnect service

o Cancel service

* Status = Pending installation

o Set up billing

o Schedule installation

o Cancel installation

* Status = Canceled

o Reconnect service o Cancel service

* Status = Pending installation

o Set up billing

o Scheduleinstallation

o Cancel installation

* Status = Canceled

o Pay bill

o Disconnect service

o Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?

Choose 2 answers

AStates

BOmniStudio Action

CCustom Style

DFlyout

Show Suggested Answer

Suggested Answer: B

by Jerry at Oct 03, 2023, 06:12 PM

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Bettina

28 days ago

Hey, I heard the telecoms are planning to offer a 'cancel service' option for every status. Talk about indecisive, am I right?

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Rebbeca

6 days ago

Yeah, it does seem like they're giving customers a lot of options.

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Janessa

1 months ago

You know what they say, 'keep it simple, stupid.' States and OmniStudio Action are the way to go, no need for any fancy-schmancy features.

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Kate

2 months ago

Custom Style? Nah, we're not here to make the telecoms look fancy, we're here to get the job done. States and OmniStudio Action, all the way!

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Leslie

13 days ago

States will help us manage the different statuses effectively, and OmniStudio Action will streamline the processes.

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Stefania

25 days ago

Custom Style is not necessary, we need functionality over fancy looks.

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Lawrence

1 months ago

I agree, States and OmniStudio Action are the way to go for this project.

upvoted 0 times

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Elli

2 months ago

States and Flyout, for sure! Gotta have that smooth transition between all the different statuses and processes, you know?

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Josephine

2 months ago

Hmm, this seems like a tricky one. I'd say States and OmniStudio Action are the way to go, since we need to manage the different statuses and processes associated with them.

upvoted 0 times