Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam - Topic 1 Question 93 Discussion

Actual exam question for Salesforce's Salesforce Certified Omnistudio Consultant (Plat-Con-201) exam

Question #: 93
Topic #: 1

[All Salesforce Certified Omnistudio Consultant (Plat-Con-201) Questions]

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?

ARadio Input, Date Input, HTTP Action, DataRaptor Post Action

BDate Input, Radio Input, HTTP Action, DataRaptor Post Action

CHTTP Action, DataRaptor Post Action, Date Input, Radio Input

DHTTP Action, Radio Input, Date Input, DataRaptor Post Action

Show Suggested Answer

Suggested Answer: A

The order that the consultant should design the elements of the OmniScript to meet these requirements is: Radio Input, Date Input, HTTP Action, DataRaptor Post Action. A Radio Input element can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Input element allows only one option to be selected at a time, and can also have icons for each option. A Date Input element can display a field for the user to enter a date value, such as call back date. A Date Input element can also have validation and formatting options, such as minimum and maximum dates, calendar picker, etc. An HTTP Action element can invoke a REST or SOAP service to retrieve data from an external system, such as a list of bills from the last 5 months. An HTTP Action element can store the response data in a JSON object for further processing.A DataRaptor Post Action element can write data to a Salesforce object or invoke a Salesforce API, such as creating a case with the list of bills in the case description

by Anglea at May 03, 2025, 07:07 AM

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Louvenia

2 months ago

Totally agree, option A is the way to go!

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Phil

3 months ago

Definitely need to include the billing info in the case!

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Jacquelyne

3 months ago

I think option A makes the most sense here.

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Galen

3 months ago

Wait, are we sure this will actually help?

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Mary

3 months ago

Sounds like a solid plan to improve satisfaction!

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Gracia

3 months ago

I think option A makes sense, but I’m not completely confident. We definitely need the date input after the rating, right?

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Paris

4 months ago

I feel like the DataRaptor Post Action should be last since it’s about saving the data after everything else is done.

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Zachary

4 months ago

I'm a bit unsure about the HTTP Action placement. Shouldn't it come after we gather the customer input?

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Cora

4 months ago

I remember we practiced a similar question where the order of actions was crucial. I think we need to get the customer rating first before anything else.

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Merrilee

4 months ago

This seems straightforward, but I want to double-check that I have the right order. I think B is the way to go - Date Input, Radio Input, HTTP Action, DataRaptor Post Action.

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Rory

4 months ago

Okay, I think I've got a good strategy. I'll start with the Radio Input for the customer satisfaction rating, then the Date Input for the callback, and finally the HTTP Action and DataRaptor Post Action to create the case and pull the bill details.

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Tawny

5 months ago

Hmm, I'm a little unsure about the order here. I want to make sure I get the customer satisfaction rating first, then the date input, and then the actions to create the case and get the bill details.

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Sue

5 months ago

This looks like a pretty straightforward OmniScript design problem. I think the key is to focus on the order of the elements to meet the requirements.

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Gayla

8 months ago

This OmniScript reminds me of my last customer service call. I hope the business figures it out before I have to call them again.

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Felicidad

8 months ago

Yes, that seems like the logical sequence to follow.

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Marvel

8 months ago

I think option B) Date Input, Radio Input, HTTP Action, DataRaptor Post Action would be the best order.

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Eun

8 months ago

I agree, it would make the process much smoother.

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Svetlana

8 months ago

I hope they implement this OmniScript soon.

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Socorro

9 months ago

Haha, this question is like a choose-your-own-adventure story. I'm going to go with C) just to be different.

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Cecilia

8 months ago

I agree with you, C) seems like the right order to meet the requirements of the OmniScript.

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Rodney

8 months ago

I would go with D) because it seems more logical to have the HTTP Action before the Radio Input.

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Gene

8 months ago

I think C) is the best choice too. It makes sense to have the HTTP Action and DataRaptor Post Action first.

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Mike

9 months ago

Hmm, this is a tricky one. I'm leaning towards A) because it starts with the rating input, which is the key trigger for the other actions.

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Bulah

9 months ago

Option D seems more logical to me. You want to check the customer's satisfaction level first, then handle the callback request and data retrieval.

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Roosevelt

8 months ago

Yes, it makes sense to prioritize that before moving on to the callback request and data retrieval.

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Candra

8 months ago

I agree, checking customer satisfaction first is key.

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Pedro

9 months ago

I think Date Input should come first to schedule the call back, then Radio Input for customer satisfaction rating.

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Jules

9 months ago

I think the correct order should be B) Date Input, Radio Input, HTTP Action, DataRaptor Post Action. It makes sense to collect the customer's rating first before deciding on the next steps.

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