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Salesforce Exam OmniStudio Consultant Topic 1 Question 72 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam
Question #: 72
Topic #: 1
[All OmniStudio Consultant Questions]

A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:

"Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.

"Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

"Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.How should the consultant design the FlexCard solution to meet these requirements?

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Suggested Answer: C

Contribute your Thoughts:

Irene
8 days ago
Multiple card filters on a single FlexCard? Sounds like a recipe for a headache. I'd rather keep things simple and use separate FlexCards.
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Elfrieda
16 days ago
I prefer option D because it allows for easy access to duplicate cases.
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Ming
17 days ago
A single FlexCard with three states would be a clever way to reduce the number of components. That way, the logic is centralized and easier to maintain.
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Cyril
18 days ago
Using three FlexCards seems like the most straightforward way to handle this. Each case status can have its own layout and customization.
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Samira
24 days ago
I disagree, I believe option C would be more efficient.
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Douglass
25 days ago
I think option B is the best choice.
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