Salesforce Exam OmniStudio Consultant Topic 1 Question 72 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam

Question #: 72
Topic #: 1

A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:

"Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.

"Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

"Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.How should the consultant design the FlexCard solution to meet these requirements?

AUsing three FlexCards

BUsing a single FlexCard with three states

CUsing a single FlexCard with multiple card filters

DUsing a single FlexCard with three flyouts

Show Suggested Answer

Suggested Answer: C

by Barbra at Jun 21, 2024, 11:06 AM

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Willodean

1 months ago

Using a single FlexCard with three states? That's like trying to fit a square peg in a round hole. Just use three FlexCards and call it a day, folks.

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Lonny

5 days ago

Yeah, using a single FlexCard with three states might be too confusing for the agents to navigate.

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Leontine

9 days ago

I agree, it would make it easier to differentiate between the different case statuses.

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Vincent

13 days ago

I think using three FlexCards would be the best option for displaying the different types of cases.

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Zack

1 months ago

Flyouts, huh? Sounds like a great way to cram more information into a tiny space. What could possibly go wrong? *chuckles*

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Nadine

12 days ago

User 3: Yeah, and it would keep the design clean and organized.

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Shala

28 days ago

User 2: Agreed, it would make it easier to switch between different case statuses.

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Lashawnda

1 months ago

User 1: I think using a single FlexCard with three states would be the best option.

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Irene

2 months ago

Multiple card filters on a single FlexCard? Sounds like a recipe for a headache. I'd rather keep things simple and use separate FlexCards.

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Jamie

10 days ago

True, but using a single FlexCard with three flyouts could also be a good option for displaying different case statuses.

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Ryan

11 days ago

It could be, but having separate FlexCards might make it clearer for the agents to navigate.

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Nickolas

21 days ago

But wouldn't using a single FlexCard with three states be more efficient?

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Marti

1 months ago

I agree, multiple card filters could get confusing. Separate FlexCards would be easier to manage.

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Elfrieda

2 months ago

I prefer option D because it allows for easy access to duplicate cases.

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Ming

2 months ago

A single FlexCard with three states would be a clever way to reduce the number of components. That way, the logic is centralized and easier to maintain.

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