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Salesforce Certified Omnistudio Consultant (Plat-Con-201) Exam - Topic 1 Question 72 Discussion

Actual exam question for Salesforce's Salesforce Certified Omnistudio Consultant (Plat-Con-201) exam
Question #: 72
Topic #: 1
[All Salesforce Certified Omnistudio Consultant (Plat-Con-201) Questions]

A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:

"Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.

"Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

"Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.How should the consultant design the FlexCard solution to meet these requirements?

Show Suggested Answer Hide Answer
Suggested Answer: C

by Barbra at Jun 21, 2024, 11:06 AM

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Barney
3 months ago
Not sure if highlighting with borders is enough to differentiate cases effectively.
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Justine
3 months ago
Wait, why not just use one FlexCard for everything? Seems simpler!
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Donte
3 months ago
Option C could work too, but it might get complicated.
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Cecil
4 months ago
Definitely agree with option A, three FlexCards would be clearer.
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Hollis
4 months ago
I think option B makes the most sense for this setup.
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Elinore
4 months ago
I’m leaning towards the option with three states, but I’m a bit confused about how to implement the styling for the borders correctly.
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Ira
4 months ago
I practiced a similar question, and I feel like three FlexCards could be overkill for this scenario. A single card might be more streamlined.
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Natalya
4 months ago
I'm not entirely sure, but I remember something about using multiple card filters for different case types. That might be an option too.
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Yasuko
5 months ago
I think using a single FlexCard with three states makes sense since it can handle different case statuses efficiently.
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Vernell
5 months ago
I think I'll go with option D and use a single FlexCard with three flyouts. That way, I can keep the main card view clean and provide more detailed information in the flyouts when needed.
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Theola
5 months ago
Option C with a single FlexCard and multiple card filters could be a good way to handle this. That way, I can keep the UI clean and simple while still displaying all the required information.
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Hobert
5 months ago
Hmm, I'm a bit unsure about this one. The requirements seem a bit complex, and I'm not sure if a single FlexCard with states would be the best approach. Maybe I should consider the other options as well.
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Marnie
5 months ago
This seems like a straightforward FlexCard design problem. I'd probably go with option B and use a single FlexCard with three states to handle the different case types.
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Lorean
5 months ago
Wait, I'm a bit confused. Do I need to use the vgdisplay command to get the current volume group information first?
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Willodean
10 months ago
Using a single FlexCard with three states? That's like trying to fit a square peg in a round hole. Just use three FlexCards and call it a day, folks.
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Lonny
9 months ago
Yeah, using a single FlexCard with three states might be too confusing for the agents to navigate.
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Leontine
9 months ago
I agree, it would make it easier to differentiate between the different case statuses.
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Vincent
9 months ago
I think using three FlexCards would be the best option for displaying the different types of cases.
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Zack
10 months ago
Flyouts, huh? Sounds like a great way to cram more information into a tiny space. What could possibly go wrong? *chuckles*
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Nadine
9 months ago
User 3: Yeah, and it would keep the design clean and organized.
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Shala
9 months ago
User 2: Agreed, it would make it easier to switch between different case statuses.
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Lashawnda
10 months ago
User 1: I think using a single FlexCard with three states would be the best option.
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Irene
10 months ago
Multiple card filters on a single FlexCard? Sounds like a recipe for a headache. I'd rather keep things simple and use separate FlexCards.
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Jamie
9 months ago
True, but using a single FlexCard with three flyouts could also be a good option for displaying different case statuses.
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Ryan
9 months ago
It could be, but having separate FlexCards might make it clearer for the agents to navigate.
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Nickolas
9 months ago
But wouldn't using a single FlexCard with three states be more efficient?
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Marti
10 months ago
I agree, multiple card filters could get confusing. Separate FlexCards would be easier to manage.
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Elfrieda
10 months ago
I prefer option D because it allows for easy access to duplicate cases.
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Ming
11 months ago
A single FlexCard with three states would be a clever way to reduce the number of components. That way, the logic is centralized and easier to maintain.
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Jenifer
10 months ago
B) Using a single FlexCard with three states
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Pamella
10 months ago
A) Using three FlexCards
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Cyril
11 months ago
Using three FlexCards seems like the most straightforward way to handle this. Each case status can have its own layout and customization.
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Samira
11 months ago
I disagree, I believe option C would be more efficient.
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Douglass
11 months ago
I think option B is the best choice.
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