Salesforce FSL-201 Exam - Topic 5 Question 79 Discussion

Actual exam question for Salesforce's FSL-201 exam

Question #: 79
Topic #: 5

[All FSL-201 Questions]

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

AService Territories

BService Territory Members

CService Appointments

DAccounts

Show Suggested Answer

Suggested Answer: D

This option allows setting operating hours for accounts to specify when service can be performed for customers. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5

by Stephanie at Aug 03, 2025, 09:03 AM

Limited Time Offer

25%

Off

Get Premium FSL-201 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Leigha

5 months ago

Wait, only 1 hour for maintenance? That seems tight!

upvoted 0 times

...

Hillary

5 months ago

Yeah, it has to be Service Territories.

upvoted 0 times

...

Paulina

6 months ago

I thought it was Service Appointments?

upvoted 0 times

...

Marla

6 months ago

I disagree, Service Territory Members might be the right choice.

upvoted 0 times

...

Daniel

6 months ago

Definitely Service Territories!

upvoted 0 times

...

Corinne

7 months ago

I’m leaning towards Service Territories, but I could be mixing it up with Accounts. Need to double-check that!

upvoted 0 times

...

Martha

7 months ago

I feel like this is similar to a practice question we did on scheduling, and I think it was about Service Territory Members.

upvoted 0 times

...

Antione

7 months ago

I remember something about Service Appointments having specific time slots, but does that include Operating Hours?

upvoted 0 times

...

Avery

7 months ago

I think the Operating Hours might be set on Service Territories, but I'm not completely sure.

upvoted 0 times

...

Beula

7 months ago

I'm a bit confused here. Is the maintenance window for the customer's account, or for the service technicians? I need to re-read the question to figure this out.

upvoted 0 times

...

Eveline

8 months ago

Okay, let me break this down. The maintenance window is for the customer, so it's not related to service appointments or service territory members. I think the right answer is Service Territories.

upvoted 0 times

...

Angelo

8 months ago

Hmm, I'm not sure about this one. The question mentions "Service Territories", so that could be the right answer. I'll have to think this through carefully.

upvoted 0 times

...

Barrie

8 months ago

This seems straightforward - the maintenance window is on the customer's account, so I'd set the Operating Hours on the Account object.

upvoted 0 times

...

Kasandra

8 months ago

Haha, I bet the consultant is just going to set the maintenance window to 24/7 and call it a day. Who needs sleep, right?

upvoted 0 times

...

Joanna

9 months ago

This is a tricky one, but I'm going with C) Service Appointments. Seems like the best place to control the maintenance window for the customer.

upvoted 0 times

Adelina

5 months ago

I still believe C is the best choice for this scenario.

upvoted 0 times

...

Golda

5 months ago

But what about A) Service Territories? Could that work?

upvoted 0 times

...

Willodean

6 months ago

I think C) Service Appointments makes sense too.

upvoted 0 times

...

Lenna

6 months ago

Yeah, it’s all about scheduling!

upvoted 0 times

...

Vi

10 months ago

I agree with Devon, C) Service Appointments seems like the right choice.

upvoted 0 times

...

Lemuel

10 months ago

B) Service Territory Members is the way to go. That's where you'd set the operating hours for the specific service territory the customer is in.

upvoted 0 times

Rene

8 months ago

Yes, that's correct. Service Territory Members is where you set the operating hours for the specific service territory.

upvoted 0 times

...

Marshall

9 months ago

I think the answer is B) Service Territory Members.

upvoted 0 times

...

Janey

10 months ago

D) Accounts seems like the obvious choice here. After all, the customer's maintenance schedule applies to their account, not the service territories or appointments.

upvoted 0 times

Kenda

8 months ago

A) Service Territories

upvoted 0 times

...

Devon

10 months ago

But Service Appointments are where you schedule maintenance, so it makes sense to set operating hours there.

upvoted 0 times

...

Aron

10 months ago

I think C) Service Appointments is the correct answer. It makes sense to set the Operating Hours on the Service Appointments to match the customer's maintenance window.

upvoted 0 times