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Salesforce FSL-201 Exam Questions

Exam Name: Implement Salesforce Field Service
Exam Code: FSL-201
Related Certification(s):
  • Salesforce Consultant Certifications
  • Salesforce Field Service Consultant Certifications
Certification Provider: Salesforce
Number of FSL-201 practice questions in our database: 163 (updated: Jul. 31, 2025)
Expected FSL-201 Exam Topics, as suggested by Salesforce :
  • Topic 1: Introduction to Salesforce Field Service: This section of the exam measures the skills of the Field Service Consultant and covers the foundational understanding of Salesforce Field Service. It introduces the main components of the solution, highlights its core capabilities for managing field operations, and outlines the key elements of its data model. The goal is to ensure consultants can identify how Field Service fits into the broader Salesforce ecosystem and how its structure supports real-world service delivery scenarios.
  • Topic 2: Initial Configuration: This section of the exam measures the skills of a Salesforce Administrator and focuses on the initial setup needed to deploy Field Service. It guides through navigating the Settings tab, and configuring essential access controls such as profiles, licenses, and permission sets to ensure the right users have appropriate access and functionality within the system.
  • Topic 3: Main Elements: This section of the exam measures the skills of a Field Service Consultant and covers the core operational elements necessary to build a working Field Service setup. It includes setting operating hours, defining service territories, creating work orders, assigning locations, and organizing products. These components form the backbone of managing and delivering field service activities efficiently.
  • Topic 4: Scheduling: This section of the exam measures the skills of a Field Service Scheduler and explores how to create and manage efficient service schedules. It includes establishing work rules, setting service objectives, and applying scheduling policies. The section also walks through using the scheduling engine, managing service appointments and work orders, and leveraging the optimization model to streamline scheduling decisions.
  • Topic 5: Contractors: This section of the exam measures the skills of a Service Resource Manager and focuses on managing third-party service providers. It includes evaluating contractor capacity, configuring scheduling preferences for external teams, and outlining the entire lifecycle of a service appointment from creation to completion with contractors.
  • Topic 6: Dispatcher Console: This section of the exam measures the skills of a Field Service Dispatcher and addresses managing daily operations through the Dispatcher Console. It covers how to navigate the interface, manage service appointments, and build useful tools like Gantt charts and filters to support dispatching decisions and monitor technician activity.
  • Topic 7: Field Technician Mobility: This section of the exam measures the skills of a Field Service Mobile Technician and centers around the mobile experience. It follows a typical business flow for field tasks, defines user roles and responsibilities, demonstrates the use of the Field Service mobile app, and explains how technicians can report on their work using built-in reporting tools.
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Alesia

26 days ago
Salesforce Field Service exam? Nailed it! All thanks to Pass4Success for their efficient study resources.
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Micheline

27 days ago
Dispatcher Console customization was important. Be ready to explain how to configure the Gantt view and optimize resource assignments.
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Norah

1 months ago
Maintenance Plans and Service Contracts were linked in several questions. Know how to set up recurring work orders and manage long-term service agreements.
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Maira

2 months ago
Pass4Success, you're amazing! Just passed my Salesforce Field Service exam with your help. Thank you!
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Gretchen

3 months ago
Time Sheet management was tested. Understand how to create, submit, and approve time sheets for field service resources.
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Luisa

3 months ago
Just became Salesforce Field Service certified! Pass4Success, you rock! Your prep materials were invaluable.
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Slyvia

4 months ago
Passed Salesforce Field Service cert thanks to Pass4Success. Their questions were spot-on and time-saving!
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Teri

4 months ago
Service Appointment Booking Lightning component questions came up. Be prepared to explain its setup and customization options.
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Jose

5 months ago
Contract management in Field Service was covered. Know how to create service contracts, contract line items, and entitlements.
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Chantell

5 months ago
Salesforce Field Service certified! Pass4Success, your exam prep was a game-changer. So grateful!
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Nelida

5 months ago
Skills and certifications for service resources were important. Understand how to set up and match skills to work order requirements.
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Adell

6 months ago
Crew Management questions appeared. Be familiar with setting up service crews, assigning work, and managing crew schedules.
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Tiffiny

6 months ago
Thanks Pass4Success! Your practice questions were key to passing my Salesforce Field Service exam so quickly.
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Jospeh

6 months ago
Service Report Templates were a focus. Know how to create custom templates and generate reports for different service scenarios.
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Lettie

7 months ago
The Salesforce Field Service exam is now behind me, and the Pass4Success practice questions were invaluable. One tricky question was about the FSL Overview. It asked how to explain the benefits of FSL to a potential client. I wasn't sure of the best way to articulate it but still passed.
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Kathryn

7 months ago
Knowledge Articles integration with Field Service was emphasized. Understand how to create and associate articles with work orders and service appointments.
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Chaya

7 months ago
Aced the Salesforce Field Service exam! Pass4Success made it possible with their on-point study materials.
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Celestine

7 months ago
Inventory management questions were detailed. Be ready to explain van stock, product requests, and transfer processes.
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Josphine

8 months ago
Asset management was key. Know how to track product warranties, create maintenance plans, and manage asset hierarchies.
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Domonique

8 months ago
I recently passed the Salesforce Field Service exam, and the Pass4Success practice questions were a big help. A difficult question was about the initial configuration of FSL. It asked how to set up the Field Service settings and permissions. I wasn't completely confident but still managed to pass.
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Nikita

8 months ago
Salesforce Field Service cert in the bag! Pass4Success, you're the real MVP for quick and effective prep.
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Marylin

8 months ago
Appointment Booking and Scheduling questions were prevalent. Understand how to set up and manage operating hours, work types, and time slots.
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Chara

8 months ago
Passing the Salesforce Field Service exam was a milestone, and the Pass4Success practice questions were very helpful. One question that puzzled me was about the Dispatcher Console. It asked how to customize the console for different dispatcher roles. I wasn't sure of the best approach but passed nonetheless.
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Miesha

9 months ago
Field Service Lightning mobile app questions caught me off guard. Review offline capabilities and custom actions for technicians on-the-go.
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Bernardine

9 months ago
Pass4Success nailed it with their practice tests. Passed my Salesforce Field Service exam with flying colors!
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Gilbert

9 months ago
I successfully passed the Salesforce Field Service exam, and the Pass4Success practice questions were instrumental. There was a question about planning for FSL, specifically on how to create a rollout plan for a large organization. I wasn't entirely sure of the steps, but I still made it through.
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Alysa

9 months ago
The Salesforce Field Service exam is behind me now, and I owe a lot to the Pass4Success practice questions. A challenging question was about FSL Scheduling and Policies. It asked how to set up scheduling rules for different service appointments. I was unsure about the exact configuration but managed to pass.
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Georgeanna

10 months ago
Resource Scheduling Optimization (RSO) was a hot topic. Be prepared to explain how to configure and optimize scheduling policies for different scenarios.
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Billye

10 months ago
I just passed the Salesforce Field Service exam, and the Pass4Success practice questions were a lifesaver. One question that caught me off guard was about FSL Contractors. It asked how to manage contractor skills and availability effectively. I wasn't completely confident in my answer, but I still passed.
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Candra

10 months ago
Woohoo! Certified in Salesforce Field Service. Pass4Success was a lifesaver with their relevant exam prep.
upvoted 0 times
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Chauncey

10 months ago
Glad I studied Work Order management in depth. Lots of scenario-based questions on creating, updating, and closing Work Orders. Know the lifecycle inside out!
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Cyril

10 months ago
Passing the Salesforce Field Service exam was a great achievement for me, thanks to the Pass4Success practice questions. There was a tricky question about the AW Computing Overview, asking how to integrate their existing systems with FSL. I had to think hard about the best approach, but I still managed to get through.
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Salina

11 months ago
Just passed the Salesforce Certified: Implement Salesforce Field Service exam! Service Territory setup questions were tricky. Make sure you understand how to create and manage hierarchies.
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Francine

11 months ago
I recently passed the Salesforce Field Service exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the main elements of FSL. Specifically, it asked how to configure the Service Territories and their hierarchies. I wasn't entirely sure of the best practices, but I managed to pass the exam.
upvoted 0 times
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Romana

11 months ago
Just passed the Salesforce Field Service exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
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Goldie

12 months ago
Passing the Salesforce Implement Salesforce Field Service exam was a significant achievement for me, and I attribute my success to the valuable practice questions provided by Pass4Success. The exam delved into the Framework for a Field Service Project Team, which required a thorough understanding of team dynamics and roles. One question that tested my knowledge was related to the collaboration between field technicians and dispatchers within the project team. Despite some initial uncertainty, I was able to answer the question correctly and pass the exam.
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Ty

1 years ago
My experience with the Salesforce Implement Salesforce Field Service exam was challenging yet rewarding. With the assistance of Pass4Success practice questions, I was able to confidently navigate through topics like Geocoding and Data Integration Rules Within Field Service. One question that I remember encountering was about the importance of data integration rules in optimizing field service operations. While I had some doubts about the specifics, I managed to pass the exam with a solid understanding of the concept.
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Buck

1 years ago
Successfully completed the Salesforce Field Service certification! Key areas to focus on: mobile app configuration and offline priming. Expect questions on inventory management and product consumption. Pass4Success's practice tests were a lifesaver, providing relevant and up-to-date questions that boosted my confidence. Highly recommend their materials for quick and effective exam prep!
upvoted 0 times
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Benedict

1 years ago
Just passed the Salesforce Field Service exam! A key topic was work order management. Expect questions on status transitions and service appointment scheduling. Study the Work Order lifecycle thoroughly. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Stephanie

1 years ago
I recently passed the Salesforce Implement Salesforce Field Service exam with the help of Pass4Success practice questions. The exam covered topics such as Geocoding and Data Integration Rules Within Field Service, as well as the Framework for a Field Service Project Team. One question that stood out to me was related to the capabilities of the Dispatcher Console, which required a deep understanding of how to optimize scheduling and routing for field service technicians. Despite being unsure of the answer at first, I was able to pass the exam successfully.
upvoted 0 times
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Margret

1 years ago
Aced the Salesforce Field Service exam! Be ready for scenarios involving work order management and service resource skills. Understand how to set up and use territories effectively. Pass4Success's exam prep materials were invaluable – their questions closely mirrored the actual exam content. So grateful for the comprehensive coverage!
upvoted 0 times
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Jaime

1 years ago
Just passed the Salesforce Certified: Implement Salesforce Field Service exam! Watch out for questions on scheduling optimization – know how to configure and use the scheduling policy builder. Study up on service appointment lifecycle stages and status transitions. Big thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
upvoted 0 times
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Free Salesforce FSL-201 Exam Actual Questions

Note: Premium Questions for FSL-201 were last updated On Jul. 31, 2025 (see below)

Question #1

One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.

On which object should a Consultant set Operating Hours to meet this requirement?

Reveal Solution Hide Solution
Correct Answer: D

This option allows setting operating hours for accounts to specify when service can be performed for customers. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_operating_hours.htm&type=5


Question #2

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.

Which feature should the Consultant recommend to meet the requirement?

Reveal Solution Hide Solution
Correct Answer: C

This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm&type=5


Question #3

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.

How should the solution be configured to ensure technicians can access relevant Knowledge articles?

Reveal Solution Hide Solution
Correct Answer: B

Attaching relevant articles to the work order or work order line items allows technicians to access them offline using the Field Service Mobile App. Creating a quick action on the work order to search the Knowledge base would not ensure offline access, as it would require an internet connection to perform the search. Updating the Service Appointment page layout to include the Articles related list or adding the Knowledge Lightning component to the Field Service Mobile App would not be effective, as technicians use the Work Order Line Item Card in the Field Service Mobile App to view their assigned tasks. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_card.htm&type=5


Question #4

An employee at Universal Containers performs the role of a Dispatcher and a Technician.

How should a Consultant configure Salesforce Field Service to support this behavior?

Reveal Solution Hide Solution
Correct Answer: A

Service Resources are records that represent the people or equipment that perform field service tasks[199]. Permission Set Licenses are records that grant users access to specific features or apps such as Salesforce Field Service[200]. Creating one Service Resource and assigning the relevant Permission Set Licenses would allow Universal Containers to configure Salesforce Field Service to support an employee who performs the role of a Dispatcher and a Technician by creating a service resource record for the employee and assigning them the Salesforce Field Service Dispatcher and Mobile permission set licenses[201]. Creating two Service Resources and assigning them to the employee would not work because an employee can only be associated with one service resource record[202]. Creating one Service Resource and assigning the Technician and Dispatcher role would not work because roles are records that define the level of access users have to data in an organization hierarchy[203]. Creating two Skills records and assign them to the Service Resource record would not work because skills are records that define specific abilities or qualifications that service resources have and do not affect their access to features or apps[204]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.perm_sets_license_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_perm_sets_license_assign.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_create_edit_delete.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.roles.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5


Question #5

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.

What are two ways a Consultant can configure maintenance plans to meet the requirements?

Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: A, D

A generation horizon is the number of days before the maintenance plan start date that work orders are generated. A generation time frame is the number of days before the maintenance plan end date that work orders are generated. To ensure that work orders are generated within 14 days of inspection due date, both the generation horizon and the generation time frame should be set to 14 days. Associating a work type called site or a required skill called site visits to maintenance plans would not affect the timing of work order generation, but would affect the scheduling and assignment of service appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5


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