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Salesforce FSL-201 Exam

Certification Provider: Salesforce
Exam Name: Implement Salesforce Field Service
Number of questions in our database: 139
Exam Version: Jan. 24, 2023
FSL-201 Exam Official Topics:
  • Topic 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
  • Topic 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
  • Topic 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
  • Topic 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
  • Topic 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
  • Topic 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
  • Topic 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
  • Topic 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
  • Topic 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
  • Topic 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
  • Topic 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference

Free Salesforce FSL-201 Exam Actual Questions

The questions for FSL-201 were last updated On Jan. 24, 2023

Question #1

Which licensing will be required for the Field Service Schedule Optimization user?

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Correct Answer: A

Question #2

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.

What should the consultant recommend to meet this requirement?

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Correct Answer: D

Question #3

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards.

Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?

Choose 2 answers

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Correct Answer: C, D

Question #4

At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.

What is the best permission set(s) a consultant should recommend assigning to NTO agents?

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Correct Answer: D

Question #5

Which licensing will be required for the Field Service Schedule Optimization user?

Reveal Solution Hide Solution
Correct Answer: A


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