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Salesforce FSL-201 Exam Questions
- Topic 1: Describe Geocoding and Data Integration Rules Within Field Service/ Test Your Knowledge with Field Service Review Questions
- Topic 2: Describe the Framework for a Field Service Project Team/ Explore the Capabilities of the Dispatcher Console
- Topic 3: Explain the Business Reason Why AW Computing Has Purchased FSL/ Complete Reporting and Mobile Exercises
- Topic 4: Explain the Main Components, Capabilities, and Data Model of FSL/ Describe What Connected Field Service Looks Like
- Topic 5: Identify the Key Tasks Performed by Each Field Service Role/ Identify the Features Within the Field Service Settings Tab
- Topic 6: Describe the Service Appointment Lifecycle and Related Status Transitions/ Reference Your Action Items for the Course
- Topic 7: Ask the Essential Questions Before Setting up Field Service/ Discuss How Work Orders Behave and Interact with Other Objects
- Topic 8: Describe the Field Service Location and Product Data Flow/ Define the Difference Between the Service Appointment and Work Order
- Topic 9: Explain the Business Flow of a Case to Work Order to Service Appointment/ Identify Scheduling Policies Included in Field Service
- Topic 10: Describe the Schedule Optimization Model/ Field Service Definitions and Video/ Recognize the Importance of Required Skills
- Topic 11: Complete All Exercises Related to Field Service Scheduling and Policies/ Explain Capacity with Contractors and How to Give Contractors First Preference
Free Salesforce FSL-201 Exam Actual Questions
Note: Premium Questions for FSL-201 were last updated On Jul. 20, 2024 (see below)
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers
A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers
A custom approval process on work orders is used to define the steps and criteria for approving a work order before it can be closed. A custom validation rule on work orders is used to check the data entered on a work order and prevent it from being saved if it does not meet the specified conditions. By using these configurations, the system can prevent work orders from being closed until the customer service report is signed.
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
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