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Salesforce CRT-403 Exam - Topic 4 Question 76 Discussion

Actual exam question for Salesforce's CRT-403 exam
Question #: 76
Topic #: 4
[All CRT-403 Questions]

Universal Containers expects impacts to operations due to increased demand. The executive team will reach out to current customers and wants to see the number of open cases for the account and parent account.

What should an app builder use to display the number of open cases on the account page?

Show Suggested Answer Hide Answer
Suggested Answer: C

Roll-up summary fields can be used to count the number of related open cases for an account, including those from parent accounts if the relationship allows roll-up summaries. References:

[Salesforce Help - Roll-up Summary Fields](https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up up_summary_fields.htm&type=5)


by Stevie at Mar 06, 2026, 11:04 AM

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Margo
14 hours ago
Flow could work too, but it feels like overkill here.
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Janey
6 days ago
Wait, can a custom object even show open cases?
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Thomasena
11 days ago
Totally agree, it’s the simplest option for this.
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Tequila
16 days ago
C) Roll-up summary is the way to go!
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Noah
21 days ago
Custom objects seem unrelated here, but I can't recall if Approval Processes could somehow help with case counts.
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Nguyet
26 days ago
I practiced a similar question where we had to show related records, and I think Roll-up summary was the right choice there too.
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Craig
1 month ago
I'm not entirely sure, but I remember something about Flows being useful for displaying data dynamically. Could that be an option?
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Vincenza
1 month ago
I think we might need to use a Roll-up summary field since it can aggregate data from related records, like open cases.
upvoted 0 times
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