Salesforce Exam CRT-101 Topic 7 Question 18 Discussion

Actual exam question for Salesforce's CRT-101 exam

Question #: 18
Topic #: 7

[All CRT-101 Questions]

The administrator at DreamHouse Realty added an email quick action to the Case page layout

and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

AEmail Notifications

BEmail-to-Case

CEmail Alerts

DEmail Templates

Show Suggested Answer

Suggested Answer: B

by Stephane at May 04, 2022, 07:58 AM

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Lettie

3 days ago

Hold up, did someone say 'quick action'? I'm all over that! Gotta be B, Email-to-Case, right?

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Cherry

5 days ago

I'm not sure, but I think Email-to-Case makes sense because it relates to emails and cases.

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Charlene

6 days ago

I agree with Dong. Enabling Email-to-Case should display the quick action.

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Shenika

8 days ago

I bet the IT team at DreamHouse Realty is wishing they had a real estate agent on staff right about now. This is a tough one!

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Dona

10 days ago

Hmm, this one's tricky. I'm leaning towards B, but I'm not 100% sure. Guess I'll have to do some more research on Email-to-Case.

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Dong

11 days ago

I think the answer is B) Email-to-Case.

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