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Salesforce CRT-101 Exam Questions
- Topic 1: Identify the capabilities and implications of the sales process/ Describe capabilities and use cases for the approval process
- Topic 2: Describe the capabilities and implications of data validation tools/ Describe the standard object architecture and relationship model
- Topic 3: Describe the capabilities of the Salesforce Mobile App/ Describe the capabilities of lead automation tools and campaign management
- Topic 4: Distinguish between the various UI features that an administrator controls/ Describe the capabilities of the Salesforce Communities
- Topic 5: Describe the capabilities of activity management/ Identify use cases for AppExchange applications
- Topic 6: Determine how to create and assign page layouts, record types/ Identify tools and use cases for managing data
- Topic 7: Describe the impact of the sharing model on reports/ Understand the implications of activating, deactivating, or freezing a user
- Topic 8: Describe the capabilities of custom report types/ Describe the capabilities of case management
Free Salesforce CRT-101 Exam Actual Questions
Note: Premium Questions for CRT-101 were last updated On May. 04, 2026 (see below)
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?
An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario. Reference: https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
Universal Containers is trying to improve the user experience when searching for the tight status on a case. The company currently has one support process that is used for all record types on cases. The
support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the current implementation?
Support processes allow you to define different status values for different record types on cases.
Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?
To help sales reps prioritize and close more deals, the administrator should use Einstein Opportunity Scoring, which is a feature that assigns each opportunity a score from 1 to 99 based on how likely it is to be won. The score is calculated using historical data and machine learning models, and can help reps focus on the most promising opportunities and take actions to improve their chances of winning. Einstein Activity Capture, Einstein Search Personalization, and Einstein Lead Scoring are not related to opportunity management. Reference: https://help.salesforce.com/s/articleView?id=sf.einstein_sales_oppty_scoring.htm&type=5
At cloud kicks sales reps use discounts on the opportunity record to help win sales on
products. When an opportunity is won, they then have to manually apply the discount up the related
opportunity products. The sales manager has asked if three is a way to automate this time consuming
task.
What should the administrator use to deliver this requirement?
To automate applying discounts on opportunity products when an opportunity is won, the administrator should use Flow Builder, which is a tool that allows creating complex business processes with clicks. The administrator can create an autolaunched flow that runs when an opportunity is updated, checks if its stage is ''Closed Won'', and updates its related opportunity products with discounts from a formula or variable. Approval Process, Prebuilt Macro, and Formula Field are not able to update related records based on criteria. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_build_overview.htm&type=5
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
When you mark a field as required in Object Manager, the field is universally required to save a record on that object in the user interface. However, the field is not required to save records via the API on that object, unless you also mark it as required on the page layout.
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