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Salesforce CRT-101 Exam Questions
- Topic 1: Identify the capabilities and implications of the sales process/ Describe capabilities and use cases for the approval process
- Topic 2: Describe the capabilities and implications of data validation tools/ Describe the standard object architecture and relationship model
- Topic 3: Describe the capabilities of the Salesforce Mobile App/ Describe the capabilities of lead automation tools and campaign management
- Topic 4: Distinguish between the various UI features that an administrator controls/ Describe the capabilities of the Salesforce Communities
- Topic 5: Describe the capabilities of activity management/ Identify use cases for AppExchange applications
- Topic 6: Determine how to create and assign page layouts, record types/ Identify tools and use cases for managing data
- Topic 7: Describe the impact of the sharing model on reports/ Understand the implications of activating, deactivating, or freezing a user
- Topic 8: Describe the capabilities of custom report types/ Describe the capabilities of case management
Free Salesforce CRT-101 Exam Actual Questions
Note: Premium Questions for CRT-101 were last updated On Aug. 09, 2026 (see below)
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the
UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. Reference: https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5
The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing
simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?
Before Save Flows are a type of record-triggered flow that run before a record is saved and can update fields on that record without any additional actions or DML operations. They are faster and more efficient than workflow rules or process builder for simple field updates when a record is created or updated. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_before_save_update.htm&type=5
Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the
dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request?
Bucket column allows you to categorize report data into groups without creating a formula or custom field. You can create buckets for different ranges of values and assign labels to them.
What are three Setting an administrator should configure to make it easy for approvers to
respond to approval requests?
Choose 3 Answers.
To make it easy for approvers to respond to approval requests, the administrator should configure three settings:
Update the organization's chatter setting to allow approvals, which enables approvers to approve or reject requests from chatter feeds or email notifications
Enable the organization's Email approval response setting, which allows approvers to reply to approval request emails with keywords such as APPROVE or REJECT
Add the Items to approve component to the approvers home page, which shows a list of pending approval requests that can be acted upon with one click Specifying initial submission actions within the approval process will not affect how approvers respond to requests. Creating a flow to automatically approve all records will bypass the approval process altogether. Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.approvals_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.approvals_one_click.htm&type=5
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page
layout.
How should an administrator meet this requirement?
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case. Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5
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