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Salesforce CRT-101 Exam

Certification Provider: Salesforce
Exam Name: Prepare for your Administrator Certification Exam
Number of questions in our database: 246
Exam Version: Jan. 21, 2023
CRT-101 Exam Official Topics:
  • Topic 1: Identify the capabilities and implications of the sales process/ Describe capabilities and use cases for the approval process
  • Topic 2: Describe the capabilities and implications of data validation tools/ Describe the standard object architecture and relationship model
  • Topic 3: Describe the capabilities of the Salesforce Mobile App/ Describe the capabilities of lead automation tools and campaign management
  • Topic 4: Distinguish between the various UI features that an administrator controls/ Describe the capabilities of the Salesforce Communities
  • Topic 5: Describe the capabilities of activity management/ Identify use cases for AppExchange applications
  • Topic 6: Determine how to create and assign page layouts, record types/ Identify tools and use cases for managing data
  • Topic 7: Describe the impact of the sharing model on reports/ Understand the implications of activating, deactivating, or freezing a user
  • Topic 8: Describe the capabilities of custom report types/ Describe the capabilities of case management

Free Salesforce CRT-101 Exam Actual Questions

The questions for CRT-101 were last updated On Jan. 21, 2023

Question #1

The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets.

What feature can be used to track this in Salesforce?

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Correct Answer: B

Question #2

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

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Correct Answer: D

Question #3

What data loss considerations should an administrator keep in mind when changing a custom field type from Text to Picklist?

Choose 2 answers

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Correct Answer: D

Question #4

Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.

Which two ways can the marketing users now access converted leads for editing?

Choose 2 answers

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Correct Answer: C

Question #5

Universal Containers has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules a sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in V administrator activates the old user record. The user is added to the same default Opportunity teams but h no longer able records the user worked on before leaving the company.

What is the likely cause?

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Correct Answer: D


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