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Salesforce CRT-101 Exam Questions

Exam Name: Prepare for your Administrator Certification Exam
Exam Code: CRT-101
Related Certification(s): Salesforce Certified Administrator Certification
Certification Provider: Salesforce
Actual Exam Duration: 105 Minutes
Number of CRT-101 practice questions in our database: 248 (updated: Aug. 21, 2025)
Expected CRT-101 Exam Topics, as suggested by Salesforce :
  • Topic 1: Identify the capabilities and implications of the sales process/ Describe capabilities and use cases for the approval process
  • Topic 2: Describe the capabilities and implications of data validation tools/ Describe the standard object architecture and relationship model
  • Topic 3: Describe the capabilities of the Salesforce Mobile App/ Describe the capabilities of lead automation tools and campaign management
  • Topic 4: Distinguish between the various UI features that an administrator controls/ Describe the capabilities of the Salesforce Communities
  • Topic 5: Describe the capabilities of activity management/ Identify use cases for AppExchange applications
  • Topic 6: Determine how to create and assign page layouts, record types/ Identify tools and use cases for managing data
  • Topic 7: Describe the impact of the sharing model on reports/ Understand the implications of activating, deactivating, or freezing a user
  • Topic 8: Describe the capabilities of custom report types/ Describe the capabilities of case management
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Devorah

1 months ago
Salesforce Admin certified! Pass4Success questions aligned perfectly with the exam. Thanks for the time-saving resource!
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Isadora

2 months ago
Successfully passed my Salesforce Admin exam! Pass4Success materials were incredibly accurate. Grateful for the efficient prep!
upvoted 0 times
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Truman

4 months ago
Salesforce Admin certification achieved! Pass4Success practice tests were a game-changer. Saved weeks of study time!
upvoted 0 times
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Lillian

5 months ago
Passed the Salesforce Admin exam today! Pass4Success questions were a perfect match. Thanks for the quick prep!
upvoted 0 times
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Chanel

6 months ago
Just became a Certified Salesforce Admin! Pass4Success study materials were spot-on. Time-saving and effective!
upvoted 0 times
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Giuseppe

7 months ago
Salesforce Admin exam conquered! Pass4Success questions were right on target. Thanks for the efficient prep!
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Paulene

7 months ago
I passed the Salesforce Admin Certification Exam, thanks to Pass4Success practice questions. There was a tricky question on configuring workflow rules in Workflow/Process Automation. I was unsure about the evaluation criteria, but I still made it through.
upvoted 0 times
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Nichelle

8 months ago
Success! Salesforce Admin certified. Pass4Success practice tests were invaluable. Couldn't have done it without them.
upvoted 0 times
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Evette

8 months ago
Excited to announce that I passed the Salesforce Admin exam! The Pass4Success practice questions were a great help. One question that caught me off guard was about setting up email templates in Sales, Marketing, Service, and Support Applications. I wasn't sure about the merge fields, but I passed.
upvoted 0 times
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Effie

9 months ago
Passed my Salesforce Admin exam with flying colors! Pass4Success made it possible in such a short time. Grateful!
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Harris

9 months ago
I passed the Salesforce Admin Certification Exam, and the Pass4Success practice questions were invaluable. There was a question on creating custom apps using Object Manager and Lightning App Builder. I was a bit confused about the app settings, but I still managed to pass.
upvoted 0 times
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Kattie

9 months ago
I successfully passed the Salesforce Admin exam with the help of Pass4Success practice questions. One question that puzzled me was about configuring Sales Cloud features in Sales, Marketing, Service, and Support Applications. I wasn't sure about the correct setup for opportunity stages, but I made it.
upvoted 0 times
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Lauran

10 months ago
Salesforce Admin certified! Pass4Success questions were incredibly similar to the real thing. Great resource!
upvoted 0 times
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Ty

10 months ago
Happy to share that I passed the Salesforce Admin Certification Exam! The Pass4Success practice questions were spot on. There was a question on setting up Chatter for team collaboration under Productivity and Collaboration. I wasn't sure about the best practices for Chatter groups, but I still passed.
upvoted 0 times
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Pete

10 months ago
I passed the Salesforce Admin exam, thanks to the practice questions from Pass4Success. One challenging question was about creating custom objects and fields in Object Manager and Lightning App Builder. I was unsure about the field-level security settings but managed to get through.
upvoted 0 times
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Kristine

11 months ago
Aced the Salesforce Admin exam! Pass4Success materials were a lifesaver. Highly recommend for quick prep.
upvoted 0 times
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Sheldon

11 months ago
This is all so helpful! By the way, how did you prepare for the exam?
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Gussie

11 months ago
Just cleared my Salesforce Admin exam! The Pass4Success practice questions were a lifesaver. There was a tricky question on how to configure user profiles in Configuration and Setup. I wasn't entirely confident about the correct permissions to assign, but I still made it through.
upvoted 0 times
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Torie

11 months ago
I'm glad Pass4Success provided relevant exam questions for preparation in such a short time. Their materials really helped me understand the exam format and types of questions to expect. Definitely recommend them!
upvoted 0 times
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Kate

11 months ago
I recently passed the Salesforce Administrator Certification Exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about the different types of reports available in Data and Analytics Management. I wasn't sure whether to choose summary, matrix, or tabular for a specific scenario, but I managed to pass the exam.
upvoted 0 times
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Fernanda

12 months ago
Just passed my Salesforce Admin Cert! Thanks Pass4Success for the spot-on practice questions. Saved me tons of study time!
upvoted 0 times
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Lonna

1 years ago
Thanks to Pass4Success practice questions, I was able to pass the Salesforce Administrator Certification Exam. The exam covered topics such as data validation tools and standard object architecture. One question that I found tricky was about the capabilities and implications of the sales process, which required a solid understanding of how to manage leads and opportunities in Salesforce.
upvoted 0 times
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Ira

1 years ago
My exam experience was successful as I passed the Salesforce Administrator Certification Exam using Pass4Success practice questions. The exam included questions on the standard object architecture and relationship model. One question that challenged me was about the capabilities and use cases for the approval process, which required a thorough understanding of how to automate business processes in Salesforce.
upvoted 0 times
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Desmond

1 years ago
Successfully cleared the Salesforce Admin exam! Lots of questions on data management and validation rules. Prepare for scenarios where you need to choose the right data import tool or create complex validation rules. Review field types and their limitations. Grateful to Pass4Success for their relevant practice material that made my preparation efficient!
upvoted 0 times
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Isreal

1 years ago
Just passed the Salesforce Admin exam! Big thanks to Pass4Success for their spot-on practice questions. Key tip: Focus on data management. Expect scenario-based questions on importing/exporting data and maintaining data quality. Make sure you understand the different tools available for these tasks. Good luck to future test-takers!
upvoted 0 times
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France

1 years ago
I recently passed the Salesforce Administrator Certification Exam with the help of Pass4Success practice questions. The exam covered topics such as the sales process and approval process. One question that stood out to me was related to the implications of data validation tools, which required a deep understanding of how to ensure data accuracy within Salesforce.
upvoted 0 times
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Jutta

1 years ago
Aced the Salesforce Admin certification! The exam had tricky questions on report types and dashboard components. Be ready to identify which report type to use for specific scenarios. Brush up on dashboard chart selection based on data requirements. Pass4Success's exam prep was a lifesaver, covering all these topics comprehensively!
upvoted 0 times
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Mitzie

1 years ago
Just passed the Salesforce Admin exam! Watch out for questions on security and access controls. Expect scenario-based problems about profile permissions and sharing rules. Study the different levels of data access thoroughly. Big thanks to Pass4Success for their spot-on practice questions that helped me prepare quickly!
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Free Salesforce CRT-101 Exam Actual Questions

Note: Premium Questions for CRT-101 were last updated On Aug. 21, 2025 (see below)

Question #1

DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up.

How can they make sure Showing Date is only populated with a date this years?

Reveal Solution Hide Solution
Correct Answer: D

A validation rule is a feature that allows administrators to define criteria for data entry or import operations and display an error message when those criteria are not met. For example, a validation rule can ensure that house showings are scheduled within the current year by comparing the showing date field with a formula that returns the current year. If the showing date field contains a date outside of the current year, then the validation rule will prevent users from saving or importing records with an error message. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5


Question #2

DreamHouse reality has an approval process. A manager attempts to approve the record but

receives an error.

What should an administrator review to troubleshoot this request?

Reveal Solution Hide Solution
Correct Answer: C

One possible reason why a manager receives an error when trying to approve a record is that the user in the next approver step is inactive or missing, which means there is no valid user to assign the record to after approval. To troubleshoot this issue, an administrator should check if the user in the next approver step is active and exists in Salesforce; if not, they should activate or create the user or change the approval process to assign the record to another user. Adding a delegated approver for the next approver in the process does not solve this issue because delegated approvers are only used when approvers are unavailable; they do not replace approvers who are inactive or missing. Updating the field level security to view on fields that are updated in the process does not solve this issue because field level security does not affect approval processes; it only affects what fields users can see or edit on page layouts. Reviewing the page layout to ensure fields updated in the process are visible does not solve this issue because page layouts do not affect approval processes; they only affect what fields users can see or edit on page layouts. Reference: https://help.salesforce.com/s/articleView?id=sf.approvals_considerations.htm&type=5


Question #3

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Reveal Solution Hide Solution
Correct Answer: D

Flow Builder supports creating a wizard that can collect user input and perform actions.


Question #4

The administrator at DreamHouse Realty added an email quick action to the Case page layout

and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

Reveal Solution Hide Solution
Correct Answer: B

Email-to-Case allows you to create cases from incoming emails. You need to enable this feature and set up routing addresses and case creation settings.


Question #5

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Reveal Solution Hide Solution
Correct Answer: B

To advertise on TV, radio, print, and social under one banner called New Runners and aggregate total statistics for this marketing effort, an administrator should use Parent campaign field on Campaign object. This field allows creating hierarchical relationships between campaigns by specifying one campaign as parent of another campaign. Parent campaigns roll up statistics from child campaigns such as number of leads generated, amount of revenue won etc. For example, an administrator can create four child campaigns for TV, radio, print and social ads respectively and link them to one parent campaign called New Runners using Parent campaign field. Junction object, lookup relationship, and master-detail relationship are not features related to Campaign object or hierarchy. Reference: https://help.salesforce.com/s/articleView?id=sf.campaigns_parent.htm&type=5


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