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Salesforce Exam B2B Solution Architect Topic 6 Question 10 Discussion

Actual exam question for Salesforce's B2B Solution Architect exam
Question #: 10
Topic #: 6
[All B2B Solution Architect Questions]

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.

Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?

Choose 2 answers

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Suggested Answer: C

by Dalene at Feb 03, 2023, 10:12 AM

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Twanna
2 days ago
Implementing Case Deflection sounds like a great way to make the resellers feel even more frustrated. It's like a 'Sorry, figure it out yourself' button.
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Wilda
6 days ago
Offload the cases to Email2Case? That's a clever move! Now the resellers can spam the support team instead of clogging up the web portal. Very efficient indeed.
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Ricarda
14 days ago
I also think we should plan User Adoption Trainings to educate resellers on using the site efficiently.
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Elliott
16 days ago
I agree with Boris. Case Deflection can help resellers find solutions on their own.
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Boris
20 days ago
I think we should implement Case Deflection to lower the case volume.
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