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Salesforce ADX-211 Exam - Topic 7 Question 75 Discussion

Actual exam question for Salesforce's ADX-211 exam
Question #: 75
Topic #: 7
[All ADX-211 Questions]

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.

What will occur when a case is created from an Incoming email?

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Suggested Answer: A

Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2


by Valentine at Nov 23, 2025, 03:41 AM

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Zena
1 day ago
Wait, so does the email send before or after the update?
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Donette
7 days ago
I think it's B, sounds right to me!
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Frank
12 days ago
Haha, Laurena's got the right idea. This question is a real brain-teaser. I'm going with C, but I'm not 100% confident.
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Laurena
17 days ago
This question is making my head spin. I need a coffee break before I can tackle this one.
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Whitley
22 days ago
C seems like the correct answer to me. The question lays out the logic pretty clearly.
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Glenn
27 days ago
Hmm, I'm not sure. The wording is a bit confusing. I'll have to think this one through carefully.
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Krissy
1 month ago
I think the answer is C. The question clearly states that the auto-response rule sends an email using Template when the Case Source is 'email', and the Process Builder updates the Case Source to 'email' when a case is created using Email-to-Case.
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Celestina
1 month ago
I’m confused about the templates. Did we cover which template is used when the Case Source is blank? That might help clarify things.
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Lachelle
1 month ago
I feel like the email template used depends on the Case Source being set. So, it might be B or D.
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Maurine
2 months ago
I remember a practice question where the order of operations was crucial. I’m not entirely sure if it’s A or C though.
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Alex
2 months ago
I think the Process Builder updates the Case Source first, so maybe the email gets sent after that.
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Jina
2 months ago
I've got a strategy in mind, but I want to make sure I'm not missing any important details. I'll need to really focus on understanding the flow of this process.
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Denny
2 months ago
I'm a bit confused by the different templates and case source conditions. I'll need to re-read this a few times to make sure I understand it fully.
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Melita
2 months ago
Case Source updates to 'email' when an email is received.
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Serina
2 months ago
Okay, let me break this down step-by-step. I think I can figure this out if I take it one piece at a time.
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Lemuel
3 months ago
B? But it says the email sends before the update.
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Cortney
3 months ago
Hmm, this seems a bit tricky. I'll need to carefully read through the process and think through the different scenarios.
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Valentin
3 months ago
I think I know how to approach this, but I want to double-check the details to make sure I have it right.
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Cordelia
3 months ago
Let’s go with option A then!
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