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Salesforce ADX-211 Exam - Topic 8 Question 80 Discussion

Actual exam question for Salesforce's ADX-211 exam
Question #: 80
Topic #: 8
[All ADX-211 Questions]

An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank.

What will occur when a case is created from an Incoming email?

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Suggested Answer: A

Case Source updates to 'email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2


by Art at Mar 06, 2026, 10:02 AM

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Lavonda
11 hours ago
Wait, so the email sends before the update? That seems odd.
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Fletcher
6 days ago
Definitely C, that's how it works!
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Arthur
11 days ago
I think it's B, the email sends after the update.
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Willard
16 days ago
Case Source updates to 'email' first.
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Dana
21 days ago
This is tricky! I thought the email would go out using Template1, but now I'm confused about which template applies when the Case Source is blank.
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Coletta
26 days ago
I'm leaning towards option B, but I can't recall if the auto-response rule triggers immediately or waits for the update.
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Veronika
1 month ago
I remember a similar question where the order of operations was crucial. I feel like the email gets sent out before the Case Source updates.
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Melissia
1 month ago
I think the Process Builder updates the Case Source first, so maybe it sends the email after that? I'm not entirely sure though.
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