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PMI-ACP Exam - Topic 1 Question 114 Discussion

A product that recently went to market is receiving a great deal of attention from upper management who expresses interest by directly emailing and calling the developer team. The team expresses frustration during a standup.What should the Scrum Master do?
D) Personally respond to upper management's phone calls and emails.
A) Ask the product owner how upper management's comments can be redirected.
B) Direct the developer team to ignore the phone calls and emails.
C) Ask the product owner to enter the requests into the product backlog as high priority.

PMI-ACP Exam - Topic 1 Question 114 Discussion

Actual exam question for PMI's PMI-ACP exam
Question #: 114
Topic #: 1
[All PMI-ACP Questions]

A product that recently went to market is receiving a great deal of attention from upper management who expresses interest by directly emailing and calling the developer team. The team expresses frustration during a standup.

What should the Scrum Master do?

Show Suggested Answer Hide Answer
Suggested Answer: D

by Laurel at Apr 09, 2026, 04:20 AM

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Myrtie
28 days ago
Totally agree with C. Can't just ignore upper management.
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Jesus
1 month ago
I think option C makes the most sense. Prioritize the requests!
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Tula
2 months ago
I’m really torn between A and C. I get that we want to keep the backlog organized, but I also think the product owner should manage those expectations directly.
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Donette
2 months ago
I think I saw a similar question in our practice tests. If I recall correctly, redirecting communication through the product owner is usually a good strategy. So maybe option A?
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Dyan
2 months ago
I feel like option C makes sense since it prioritizes the requests, but I’m not sure if it’s the best way to handle upper management’s direct communication.
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Macy
2 months ago
I remember we discussed how important it is for the Scrum Master to protect the team from outside interruptions. I think option B might be too extreme though.
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