PMI-ACP Exam - Topic 1 Question 114 Discussion

Actual exam question for PMI's PMI-ACP exam

Question #: 114
Topic #: 1

A product that recently went to market is receiving a great deal of attention from upper management who expresses interest by directly emailing and calling the developer team. The team expresses frustration during a standup.

What should the Scrum Master do?

AAsk the product owner how upper management's comments can be redirected.

BDirect the developer team to ignore the phone calls and emails.

CAsk the product owner to enter the requests into the product backlog as high priority.

DPersonally respond to upper management's phone calls and emails.

Show Suggested Answer

Suggested Answer: D

by Laurel at Apr 09, 2026, 04:20 AM

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Tula

16 hours ago

I’m really torn between A and C. I get that we want to keep the backlog organized, but I also think the product owner should manage those expectations directly.

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Donette

6 days ago

I think I saw a similar question in our practice tests. If I recall correctly, redirecting communication through the product owner is usually a good strategy. So maybe option A?

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Dyan

11 days ago

I feel like option C makes sense since it prioritizes the requests, but I’m not sure if it’s the best way to handle upper management’s direct communication.

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Macy

16 days ago

I remember we discussed how important it is for the Scrum Master to protect the team from outside interruptions. I think option B might be too extreme though.

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