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PeopleCert ITIL 4 Foundation Exam - Topic 3 Question 118 Discussion

Actual exam question for PeopleCert's ITIL 4 Foundation exam
Question #: 118
Topic #: 3
[All ITIL 4 Foundation Questions]

Which service value chain activity deals with the purchase of new products?

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Suggested Answer: B

In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:

Plan

Engage

Design and Transition

Obtain/Build

Deliver and Support

Improve

https://www.bmc.com/blogs/itil-service-value-chain/


by Lacey at Jan 24, 2026, 08:24 PM

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Gayla
6 days ago
I remember something about 'Obtain/Build' being linked to acquiring new products, but it could also be 'Deliver.'
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Eliz
11 days ago
I think the activity related to purchasing new products might be 'Engage,' but I'm not entirely sure.
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Rodney
16 days ago
I'm a bit confused by this question. Is it asking about the overall service value chain or just a specific activity within it? I'll try to reason through the different stages and pick the one that seems most relevant.
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Mertie
21 days ago
The service value chain? Let me see if I can recall the different activities... I think procurement or sourcing is the one that handles new product purchases, but I'll double-check my notes to be sure.
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Sarah
26 days ago
Okay, the service value chain... I remember learning about that in class. I believe the purchasing or procurement activity is the one that deals with acquiring new products. I'll write that down as my answer.
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Luis
1 month ago
Hmm, not sure about this one. Is it talking about the logistics or operations part of the value chain? I'll have to think it through carefully.
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Tegan
1 month ago
I think this is asking about the procurement or purchasing stage of the service value chain. I'll focus on that in my answer.
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