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PeopleCert ITIL-4-Foundation Exam

Certification Provider: PeopleCert
Exam Name: ITIL 4 Foundation
Duration: 60 Minutes
Number of questions in our database: 532
Exam Version: Apr. 15, 2024
ITIL-4-Foundation Exam Official Topics:
  • Topic 1: Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service, and the value of service to stakeholders.
  • Topic 2: Service value system: Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
  • Topic 3: Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
  • Topic 4: Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
  • Topic 5: Service Value Chain: It gives an understanding of those ways through which Service Value Chain help organizations create value.
  • Topic 6: ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
  • Topic 7: Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses those ways through which organizations iterate and adapt their processes and services.
  • Topic 8: Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service level management in this context.
  • Topic 9: Key metrics and performance indicators: Significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses this importance measure the performance and effectiveness of IT services.
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Free PeopleCert ITIL-4-Foundation Exam Actual Questions

The questions for ITIL-4-Foundation were last updated On Apr. 15, 2024

Question #5

Which of the following statements about change authorization is CORRECT?

Reveal Solution Hide Solution
Correct Answer: C

The change enablement practice maximizes the number of successful service and product changes by ensuring that risks have been properly assessed, authorized, and managed within a schedule1.Change authorization is the activity of verifying that a proposed change is desirable, viable, and achievable before committing to its implementation2.The change type (standard, normal, or emergency) and model (a predefined approach for handling a specific type of change) is the basis for assigning the change authority (the role that can authorize a change)2. The other statements are incorrect because:

A standard change is a low-risk, pre-authorized change that follows an agreed procedure and does not require authorization at the point of implementation2.

An emergency change is a high-priority change that must be implemented as soon as possible to resolve an incident or implement a security patch2.An emergency change must be authorized by an emergency change authority (ECA), which is usually a subset of the normal change authority (CAB)2.

Ensuring that changes are authorized before their deployment is done by the change enabler (the role that coordinates all aspects of a change)2.Reference:ITIL Foundation - ITIL 4 Edition, page 16;ITIL 4 -- A Pocket Guide, page 39;ITIL 4 Practice Guide: Change Enablement, page 7.


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