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PeopleCert ITIL-4-Foundation Exam

Certification Provider: PeopleCert
Exam Name: ITIL 4 Foundation
Duration: 60 Minutes
Number of questions in our database: 428
Exam Version: Oct. 14, 2021
ITIL-4-Foundation Exam Official Topics:
  • Topic 1: A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
  • Topic 2: The Guiding Principles Of ITIL 4/ The Four Dimensions Of Service Management
  • Topic 3: Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
  • Topic 4: How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
  • Topic 5: Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

Free PeopleCert ITIL-4-Foundation Exam Actual Questions

The questions for ITIL-4-Foundation were last updated On Oct. 14, 2021

Question #1

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

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Correct Answer: C

Question #2

A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

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Correct Answer: C

Question #3

What term is used to describe whether a service will meet availability, capacity and security requirements?

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Correct Answer: D

Question #4

Identify the missing word in the following sentences.

A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

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Correct Answer: C

Question #5

A service offering may include, access to resources, and service actions, which is an example of a service action?

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Correct Answer: D


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