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PeopleCert ITIL-4-Foundation Exam

Certification Provider: PeopleCert
Exam Name: ITIL 4 Foundation
Duration: 60 Minutes
Number of questions in our database: 460
Exam Version: Jul. 25, 2022
ITIL-4-Foundation Exam Official Topics:
  • Topic 1: A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
  • Topic 2: The Guiding Principles Of ITIL 4/ The Four Dimensions Of Service Management
  • Topic 3: Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
  • Topic 4: How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
  • Topic 5: Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

Free PeopleCert ITIL-4-Foundation Exam Actual Questions

The questions for ITIL-4-Foundation were last updated On Jul. 25, 2022

Question #1

Which is an example o' a service request?

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Correct Answer: C

Question #2

Which of the four dimensions focuses or managing data in compliance with industry regulations?

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Correct Answer: D

Question #3

When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

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Correct Answer: D

Question #4

For which purpose would the continual improvement practice use a SWOT analysis?

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Correct Answer: A

Question #5

Which TWO types of competence are MOST important 'or service desk staff?

1. Knowledge of business processes

2. Collaboration skills

3. Advanced technical knowledge

4. Workflow design skills

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Correct Answer: A

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