A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
What term is used to describe whether a service will meet availability, capacity and security requirements?
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
A service offering may include, access to resources, and service actions, which is an example of a service action?