Which is an example o' a service request?
Which of the four dimensions focuses or managing data in compliance with industry regulations?
When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?
For which purpose would the continual improvement practice use a SWOT analysis?
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills