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PeopleCert ITIL-4-Foundation Exam Questions

Exam Name: ITIL 4 Foundation
Exam Code: ITIL-4-Foundation ITIL 4
Related Certification(s):
  • PeopleCert ITIL Certifications
  • PeopleCert ITIL Foundation Certifications
Certification Provider: PeopleCert
Actual Exam Duration: 60 Minutes
Number of ITIL-4-Foundation practice questions in our database: 532 (updated: Jul. 21, 2024)
Expected ITIL-4-Foundation Exam Topics, as suggested by PeopleCert :
  • Topic 1: Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service, and the value of service to stakeholders.
  • Topic 2: Service value system: Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
  • Topic 3: Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
  • Topic 4: Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
  • Topic 5: Service Value Chain: It gives an understanding of those ways through which Service Value Chain help organizations create value.
  • Topic 6: ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
  • Topic 7: Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses those ways through which organizations iterate and adapt their processes and services.
  • Topic 8: Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service level management in this context.
  • Topic 9: Key metrics and performance indicators: Significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses this importance measure the performance and effectiveness of IT services.
Disscuss PeopleCert ITIL-4-Foundation Topics, Questions or Ask Anything Related


15 days ago
Just passed the ITIL 4 Foundation exam! Be prepared for questions on the Service Value System, especially how the guiding principles interact with other components. Study real-world examples of how organizations apply these principles. Thanks to Pass4Success for their spot-on practice questions that helped me prepare efficiently!
upvoted 0 times


18 days ago
I recently passed the PeopleCert ITIL 4 Foundation exam with the help of Pass4Success practice questions. The exam covered topics such as service management concepts and the service value system. One question that stood out to me was related to the components of a service and how they contribute to the value of the service. Despite being unsure of the answer at first, I was able to reason through it and pass the exam.
upvoted 0 times


1 months ago
Just passed the ITIL 4 Foundation exam! Key topic: Service Value System. Expect questions on how the SVS components interact. Study the relationships between guiding principles, governance, and service value chain. Thanks to Pass4Success for the spot-on practice questions that helped me prepare quickly!
upvoted 0 times

Free PeopleCert ITIL-4-Foundation Exam Actual Questions

Note: Premium Questions for ITIL-4-Foundation were last updated On Jul. 21, 2024 (see below)

Question #2

Which of the following statements about change authorization is CORRECT?

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