PeopleCert ITIL 4 DITS Exam - Topic 5 Question 19 Discussion

Actual exam question for PeopleCert's ITIL 4 DITS exam

Question #: 19
Topic #: 5

[All ITIL 4 DITS Questions]

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.

What should the organization's strategy focus on?

AEcosystem disruption supported by operational excellence

BMarket relevance supported by ecosystem disruption

CCustomer and market relevance supported by operational excellence

DOperational excellence supported by customer and market relevance

Show Suggested Answer

Suggested Answer: C

by Louann at Apr 05, 2026, 03:32 PM

Limited Time Offer

25%

Off

Get Premium ITIL 4 DITS Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Darell

13 hours ago

I vaguely remember that ecosystem disruption can be a game-changer, but I’m torn between options A and B. It’s tricky!

upvoted 0 times

...

Daron

6 days ago

I feel like operational excellence is important, but I’m uncertain if it should be the primary strategy here. Maybe it’s more about understanding the market?

upvoted 0 times

...

Marvel

11 days ago

I think we practiced a question similar to this, and I recall that market relevance is key, but I can't remember if it was option B or C that emphasized that.

upvoted 0 times

...

Alita

16 days ago

I remember discussing how customer relevance is crucial for engaging young consumers, but I'm not sure if operational excellence should be the main focus.

upvoted 0 times

...