PeopleCert DevOps Foundation Exam - Topic 5 Question 10 Discussion

Actual exam question for PeopleCert's DevOps Foundation exam

Question #: 10
Topic #: 5

A major retail organization is experiencing declining sales and wants to boost its online business. Teams within Dev and Ops have been independently experimenting with DevOps practices to speed up changes to the company's website but have yet to see tangible benefits.

What can the IT management team do in this situation to achieve bottom-line benefits with DevOps?

AEncourage intelligent risk taking

BCreate a shared vision, goals and incentives

CBuild a high-trust culture

DPromote a customer (outside-in) focus

Show Suggested Answer

Suggested Answer: B

When independent Dev and Ops teams adopt DevOps practices without coordination, results are limited.

The most important action IT management can take is to create a shared vision, goals, and incentives.

Shared goals align everyone to business outcomes, reduce conflicting priorities, and foster real collaboration.

Why not the others?

Intelligent risk taking (A) and high-trust culture (C) are important, but without a shared vision, teams won't move in the same direction.

Customer focus (D) is essential, but won't create cross-team alignment by itself.

Reference/Extract: ''Creating a shared vision and goals across Dev and Ops is critical to breaking down silos and delivering end-to-end value to the business.'' --- The Phoenix Project, Accelerate, and PeopleCert DevOps Foundation v3.6 Section 3.3

by Valentin at Nov 22, 2025, 10:37 AM

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Johnna

3 hours ago

I think B is key. Shared goals unite teams.

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Asuncion

5 days ago

Risk-taking sounds risky... but could pay off!

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Reena

10 days ago

Customer focus is a must in today's market!

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Maricela

29 days ago

Not sure if just changing culture will fix sales issues.

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Sheron

1 month ago

Totally agree, incentives can really motivate teams.

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Carman

1 month ago

A shared vision is key for success!

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Stefany

1 month ago

C) Build a high-trust culture - Without trust, the teams will never work together effectively.

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Stephaine

2 months ago

A) Encourage intelligent risk taking - Gotta be willing to try new things if you want to see real benefits.

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Alexia

2 months ago

D) Promote a customer (outside-in) focus - Gotta keep the customer in mind, that's the whole point of this exercise.

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Ahmad

2 months ago

Encouraging intelligent risk-taking sounds good, but I’m not clear on how that translates into actual benefits for the bottom line.

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Nickole

2 months ago

I feel like building a high-trust culture could help, but I wonder if it’s enough on its own to drive real change.

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Annmarie

2 months ago

I think promoting a customer focus is crucial, especially since they want to boost online sales. It seems like a common theme in practice questions.

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Milly

3 months ago

I remember discussing how creating a shared vision could align the teams better, but I'm not sure if that's the only thing they need.

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Virgina

3 months ago

Intelligent risk-taking is important, but I'm not sure that's the best approach on its own. Gotta think about the bigger picture and organizational dynamics.

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Becky

3 months ago

Creating a shared vision and goals across Dev and Ops is key here. That should help align the teams and unlock the benefits of DevOps.

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Veronika

3 months ago

Okay, I think I've got a handle on this. Promoting a customer focus and building trust seem like critical elements to drive DevOps adoption and impact.

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