Pegasystems PEGAPCBA87V1 Exam - Topic 2 Question 18 Discussion

Actual exam question for Pegasystems's PEGAPCBA87V1 exam

Question #: 18
Topic #: 2

[All PEGAPCBA87V1 Questions]

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

AAssign a new insurance claim to a case worker to process.

BPhone a customer for additional information about the case.

CFax a new insurance claim to the auto repair shop.

DText the customer with status changes in an insurance claim.

Show Suggested Answer

Suggested Answer: C, D

These answers are correct because they demonstrate the need to configure correspondence, which is a way of communicating with external parties through email, fax, letter, or text message. Correspondence can be configured to send information or documents related to a case to customers, stakeholders, or other parties involved in the case. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 7: Correspondence)

by Alecia at Nov 24, 2023, 08:21 AM

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Aretha

6 months ago

A is a must, but I’m not sure about D.

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Adaline

6 months ago

Wait, can you really text customers about claims? Sounds risky!

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Chantell

6 months ago

C seems less relevant, honestly.

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Essie

7 months ago

I think B is also important for communication.

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Ilda

7 months ago

Definitely A and D! Those need correspondence.

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Kerry

7 months ago

I’m a bit confused, but I think C might not fit because it’s more about sending documents rather than correspondence.

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Lynelle

7 months ago

I practiced a similar question where we had to identify communication methods, and I feel like B could be relevant too, but I'm leaning towards A and D.

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Matthew

7 months ago

I'm not entirely sure, but I remember something about correspondence being related to updates and notifications, so maybe D is correct.

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Kristofer

8 months ago

I think options A and D might be the right choices since they both involve direct communication with the customer.

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Dalene

8 months ago

I'm a bit confused by this question. I'm not sure which two requirements would demonstrate the need for configuring correspondence. I'll have to review the material again and see if I can figure it out.

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Hillary

8 months ago

Okay, let me think this through. I believe the correct answers are C and D, as those involve sending information to the customer or a third party, which would require configuring correspondence.

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Terrilyn

8 months ago

Hmm, I'm not entirely sure about this one. I'm thinking B and D might be the correct answers, but I'll need to re-read the question carefully to make sure.

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Nu

8 months ago

This question seems straightforward. I think the two requirements that demonstrate the need to configure correspondence are C and D.

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Vivan

8 months ago

I think the key here is to focus on the requirements that involve communicating with external parties, like customers or third-party vendors. Based on that, I'd say the correct answers are C and D.

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Lyla

8 months ago

This one seems pretty straightforward. I'm pretty confident I can figure it out.

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Omer

8 months ago

Ah, I think the answer is C. SET seems like the most appropriate tool to evaluate employee security awareness through social engineering techniques.

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Kip

8 months ago

I'm a bit confused by the wording of the question. Is it asking about a specific demographic change, or just any factor influencing benefits? I'll have to re-read it a few times.

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Alex

8 months ago

Hmm, the high message processing rate without any errors logged is definitely concerning. I'll need to consider the quota limits and whether the subscriber code is keeping up.

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Cyril

8 months ago

This looks straightforward. I'd go with INSERT INTO Product (ProductID, Name) VALUES (12345, 'Plate').

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