Pegasystems Exam PEGACPSA88V1 Topic 5 Question 47 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam

Question #: 47
Topic #: 5

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses How does the assignment urgency impact the deadline and passed deadline intervals?

Available Choices (select all choices that are correct

AUrgency value continues to increment as configured.

BUrgency value remains at 100 but other service level processing continues

CService level processing is halted until the assignment is completed

DThe user is notified that the maximum urgency has been reached

Show Suggested Answer

Suggested Answer: A

When the goal interval lapses and the assignment urgency is adjusted to 100, the urgency value continues to increment as configured for the deadline and passed deadline intervals. The urgency value determines how quickly an assignment needs attention and affects how assignments are prioritized in worklists and work queues. Reference: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-service-levels

by Ashley at Jun 12, 2025, 05:10 PM

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Winfred

10 days ago

D seems like a good option too. The user should be notified that the urgency has reached the max. That way they know what's going on.

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Luisa

20 days ago

I'm not sure, but I think the user is notified that the maximum urgency has been reached.

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Elliot

28 days ago

I think the answer is B. The urgency value remains at 100, but the other service level processing continues. It makes sense that the system would keep working even if the urgency reaches the maximum.

upvoted 0 times