In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?
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To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-processes-case-life-cycle
You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the_____________ in the service level to 3 days
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To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user. Reference: https://academy.pega.com/topic/deadline-interval/v1
A data page holds product information The data page's Reload if older Than field is set to 15 minutes
The data page is created at 06:12
At 06:20 the user requests product information
At 06:42 the user requests product information.
When is the data page reloaded?
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The data page is reloaded at 06:42. A data page is a rule that defines how and when to load data into memory for use by an application. The Reload if older than field specifies the maximum age of the data page before it is reloaded from its source. In this case, the data page's Reload if older than field is set to 15 minutes, which means that the data page will be reloaded if it is older than 15 minutes when it is requested. The data page is created at 06:12, so it will expire at 06:27. At 06:20, the user requests product information, but the data page is not reloaded because it is not expired yet. At 06:42, the user requests product information again, but this time the data page is reloaded because it is older than 15 minutes. Reference: https://community.pega.com/knowledgebase/articles/data-management-and-integration/86/data-pages
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes How do you configure the Wait step for this requirement?
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To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision
A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach fulfills this requirement?
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To fulfill this requirement, you can create two new work queues one for editors and one for actors. Work queues are used to route tasks to groups of users who share similar skills or responsibilities. You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/routing-work-queues
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