You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:

The business requirement changes to allow the parent case to continue independently of the child case processes How do you configure the Wait step for this requirement?
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To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision
A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach fulfills this requirement?
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To fulfill this requirement, you can create two new work queues one for editors and one for actors. Work queues are used to route tasks to groups of users who share similar skills or responsibilities. You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/routing-work-queues
n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a.
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To meet this requirement, you can design a case with a step that routes to the manager. A step is an action that users or systems perform to advance a case toward resolution. You can configure a step to route to a specific user or group of users based on their role, skill, availability, or reporting structure. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-steps-case-life-cycle
You are configuring routing for a customer warranty service request. All warranty
servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?
The business process for an automobile insurance claim consists of the following phases
* Submission The customer contacts a customer service representative (CSR) to file the claim
* Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs
* Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary
* Verification After each vehicle repair, the adjuster closes the claim.
According to Pega best practices which phase can you implement as a child case?
To implement this requirement, you can implement the Repair phase as a child case. A child case is a case that is created and processed as part of another case, called the parent case. A child case can run independently of the parent case and can have its own life cycle, data, and service levels. By using a child case for the Repair phase, you can allow the parent case to continue independently of the child case processes. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/creating-child-cases
Frank Ramirez
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