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Pegasystems Exam PEGACPSA88V1 Topic 7 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam
Question #: 27
Topic #: 7
[All PEGACPSA88V1 Questions]

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?

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Suggested Answer: C, D

by Malcom at Jul 07, 2024, 11:29 AM

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Blythe
3 days ago
Hold on, what about the name of the submitter? Surely that's a relevant factor too. I mean, if two people from the same department report the same issue, that's probably a duplicate.
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Yuriko
5 days ago
I think the department and office location should also be considered. After all, if the issue is specific to a certain department or location, that would be a good indicator of a duplicate ticket.
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Brent
22 days ago
The basic condition for the Search duplicate cases step is that the issue type must be the same. This makes sense, as we're looking for duplicate tickets for the same problem.
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Bettina
1 months ago
I believe both issue type and department should match for it to be a duplicate ticket.
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Brittney
1 months ago
I agree with Francine, but I also think the department should be the same for it to be considered a duplicate.
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Francine
1 months ago
I think the basic condition is that the issue type is the same.
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