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Pegasystems PEGACPSA88V1 Exam - Topic 7 Question 27 Discussion

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?Available Choices (select all choices that are correct)
C) Department is same and D) Office location is same
A) Issue type is same
B) Name of submitter is same

Pegasystems PEGACPSA88V1 Exam - Topic 7 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam
Question #: 27
Topic #: 7
[All PEGACPSA88V1 Questions]

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?

Available Choices (select all choices that are correct)

Show Suggested Answer Hide Answer
Suggested Answer: C, D

by Malcom at Jul 07, 2024, 11:29 AM

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Frederick
7 months ago
Not sure if just the issue type is enough to catch all duplicates.
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Derick
8 months ago
Totally agree, issue type is the key factor here!
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Lorrie
8 months ago
Wait, are we really considering office location? Seems unnecessary.
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Jerilyn
8 months ago
I think department is same could help too!
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Marva
8 months ago
Issue type is same is definitely a must.
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Audra
9 months ago
I’m leaning towards just the issue type and maybe the office location. But I can’t recall if location was a strong factor in our examples.
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Luther
9 months ago
I remember we discussed how department might not always be a solid indicator for duplicates. It could vary too much.
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Truman
9 months ago
I'm not entirely sure, but I feel like the name of the submitter could also be relevant. We practiced something similar in class, right?
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Jamal
9 months ago
I think the issue type being the same is definitely a key condition for identifying duplicates. That seems pretty straightforward.
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Clemencia
9 months ago
I'm a bit confused by this question. There are a few different options presented, and I'm not sure which one would be the best basic condition for identifying duplicate IT tickets. I'll need to think this through carefully.
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Freeman
9 months ago
Okay, I think I've got this. The key is that the company is looking to identify duplicate IT tickets, so the basic condition would be that the issue type is the same across the tickets. That makes the most sense to me.
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Sue
9 months ago
Hmm, I'm not entirely sure about this one. The options mention a few different criteria like issue type, submitter name, department, and office location. I'll need to carefully consider which of these would be the most relevant for identifying duplicate tickets.
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Buffy
9 months ago
This seems like a straightforward question. I'd focus on the key details - the company is looking to identify duplicate IT tickets, so the basic condition would likely be around matching the issue type.
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Hector
9 months ago
Based on the information provided, I believe the correct answer is that the issue type needs to be the same across the tickets. That seems like the most logical and straightforward way to identify duplicates in this scenario.
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Alise
9 months ago
Hmm, I'm a bit confused by the format of the skills assessment. I'll need to carefully analyze each characteristic to figure out who would be the best fit.
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Noah
10 months ago
No problem, I've done stuff like this before. I'll locate the meeting, add the group, remove Andy, and send the invite. Piece of cake!
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Lorrie
1 year ago
I heard the IT team is considering a new policy: every time someone submits a 'Wi-Fi is down' ticket, they'll just reply with a cat video. Apparently, it's more effective than actually fixing the problem.
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Makeda
1 year ago
C) Department is same
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Tora
1 year ago
B) Name of submitter is same
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Callie
1 year ago
A) Issue type is same
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Verda
1 year ago
Ah, the age-old problem of duplicate IT tickets. I guess the solution is to keep the Wi-Fi working, so nobody has to submit a ticket in the first place. Maybe we should just unplug the router and plug it back in every day, just to be safe.
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Terrilyn
1 year ago
C: C) Department is same
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Felicitas
1 year ago
B: B) Name of submitter is same
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Dewitt
1 year ago
A: A) Issue type is same
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Blythe
1 year ago
Hold on, what about the name of the submitter? Surely that's a relevant factor too. I mean, if two people from the same department report the same issue, that's probably a duplicate.
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Yuriko
1 year ago
I think the department and office location should also be considered. After all, if the issue is specific to a certain department or location, that would be a good indicator of a duplicate ticket.
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Irma
1 year ago
A: So, the basic condition for the Search duplicate cases step would be issue type, name of submitter, department, and office location.
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Daniel
1 year ago
B: I agree, those could definitely help identify duplicate tickets.
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Jaime
1 year ago
A: I think the department and office location should also be considered.
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Brent
1 year ago
The basic condition for the Search duplicate cases step is that the issue type must be the same. This makes sense, as we're looking for duplicate tickets for the same problem.
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Providencia
1 year ago
B) Name of submitter is same
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Rolande
1 year ago
A) Issue type is same
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Bettina
1 year ago
I believe both issue type and department should match for it to be a duplicate ticket.
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Brittney
1 year ago
I agree with Francine, but I also think the department should be the same for it to be considered a duplicate.
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Francine
1 year ago
I think the basic condition is that the issue type is the same.
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