Pegasystems Exam PEGACPSA88V1 Topic 7 Question 27 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam

Question #: 27
Topic #: 7

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?

Available Choices (select all choices that are correct)

AIssue type is same

BName of submitter is same

CDepartment is same

DOffice location is same

Show Suggested Answer

Suggested Answer: C, D

by Malcom at Jul 07, 2024, 11:29 AM

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Lorrie

2 months ago

I heard the IT team is considering a new policy: every time someone submits a 'Wi-Fi is down' ticket, they'll just reply with a cat video. Apparently, it's more effective than actually fixing the problem.

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Makeda

27 days ago

C) Department is same

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Tora

1 months ago

B) Name of submitter is same

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Callie

1 months ago

A) Issue type is same

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Verda

2 months ago

Ah, the age-old problem of duplicate IT tickets. I guess the solution is to keep the Wi-Fi working, so nobody has to submit a ticket in the first place. Maybe we should just unplug the router and plug it back in every day, just to be safe.

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Terrilyn

28 days ago

C: C) Department is same

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Felicitas

1 months ago

B: B) Name of submitter is same

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Dewitt

2 months ago

A: A) Issue type is same

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Blythe

2 months ago

Hold on, what about the name of the submitter? Surely that's a relevant factor too. I mean, if two people from the same department report the same issue, that's probably a duplicate.

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Yuriko

3 months ago

I think the department and office location should also be considered. After all, if the issue is specific to a certain department or location, that would be a good indicator of a duplicate ticket.

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Irma

1 months ago

A: So, the basic condition for the Search duplicate cases step would be issue type, name of submitter, department, and office location.

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Daniel

1 months ago

B: I agree, those could definitely help identify duplicate tickets.

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Jaime

2 months ago

A: I think the department and office location should also be considered.

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Brent

3 months ago

The basic condition for the Search duplicate cases step is that the issue type must be the same. This makes sense, as we're looking for duplicate tickets for the same problem.

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