Pegasystems PEGACPSA88V1 Exam - Topic 5 Question 58 Discussion

Actual exam question for Pegasystems's PEGACPSA88V1 exam

Question #: 58
Topic #: 5

A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors. Which approach fulfills this requirement?

Available Choices (select all choices that are correct

ACreate one work group for both personas and route to the work group

BCreate one new work queue and spirt the tasks by type

CCreate two new work queues one for editors and one for actors

DCreate two new work groups in Dev Studio that reference one work queue

Show Suggested Answer

Suggested Answer: C

To fulfill this requirement, you can create two new work queues one for editors and one for actors. Work queues are used to route tasks to groups of users who share similar skills or responsibilities. You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue. Reference: https://community.pega.com/knowledgebase/articles/case-management/88/routing-work-queues

by Eleonore at Apr 05, 2026, 11:46 PM

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Hoa

22 days ago

I think B could work too, but not as clean.

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Fernanda

27 days ago

C is definitely the way to go!

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Dorothea

2 months ago

I remember discussing how work queues can help in routing tasks effectively. I wonder if option C is the best way to go for this scenario.

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Cammy

2 months ago

I feel like we practiced a similar question where we had to split tasks by type. I think option B could be a good choice, but I’m not completely confident.

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Brandon

2 months ago

I'm not entirely sure, but I remember something about work groups being useful for managing different roles. Maybe option D could work?

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Frankie

2 months ago

I think we might need to create two separate work queues for the editors and actors, so that tasks are routed correctly. That seems like the most straightforward approach.

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