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Pegasystems PEGACPDC88V1 Exam - Topic 6 Question 6 Discussion

Actual exam question for Pegasystems's PEGACPDC88V1 exam
Question #: 6
Topic #: 6
[All PEGACPDC88V1 Questions]

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

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Suggested Answer: C

The arbitration factor is a parameter that allows you to adjust the weight of each factor in the prioritization expression, based on your business strategy and preferences. The arbitration factor is multiplied by the factor value to calculate the final priority score of each offer for each customer. If you want to boost customers' needs in the prioritization formula, you can increase the arbitration factor for the propensity, which is the factor that reflects the predicted customer behavior. The higher the arbitration factor for the propensity, the more influence it has on the priority score, making the offers that match customers' needs more likely to be selected and presented to the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


by Merilyn at Aug 06, 2023, 10:27 AM

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Barney
3 months ago
Totally agree, context weighting could help clarify offers!
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Jacob
4 months ago
Wait, 80%? That’s a huge mistake!
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Sherrell
4 months ago
Propensity seems like a solid choice too!
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Na
4 months ago
I think business weighting is the way to go.
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Beata
4 months ago
Sounds like they need to focus on customer needs more!
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Rosenda
5 months ago
I feel like business value could be relevant too, but I need to think more about how it connects to improving sales.
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Carmela
5 months ago
Propensity sounds familiar, but I can't recall if it directly relates to prioritizing customer needs.
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Gilma
5 months ago
I think business weighting might be the right choice since it focuses on customer needs, but I could be mixing it up with another question we practiced.
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Brunilda
5 months ago
I remember discussing context weighting in class, but I'm not entirely sure how it applies here.
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Leonor
5 months ago
For this type of persistent, high-frequency problem behavior, I think the differential reinforcement approach is the way to go. Punishing the behavior, even with a low magnitude, could backfire and make the problem worse in the long run. Rewarding the absence of the behavior is a more positive and effective strategy.
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Frederica
5 months ago
Hmm, I'm a little unsure about this one. It could be role-based access control, since that's about controlling access based on job roles. But the question mentions badge readers, so physical access control might be the better answer.
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Monte
5 months ago
These property tax questions always have multiple steps. I'll break it down systematically and show all my work.
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