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Pegasystems PEGACPDC88V1 Exam

Certification Provider: Pegasystems
Exam Name: Certified Pega Decisioning Consultant 8.8
Duration: 90 Minutes
Number of questions in our database: 60
Exam Version: Feb. 12, 2024
PEGACPDC88V1 Exam Official Topics:
  • Topic 1: Define the starting population/ Optimize the customer value in the contact center
  • Topic 2: Avoid overexposure of actions on outbound/ Limit action volume on outbound
  • Topic 3: Create a real-time container/ Share action details with third-party distributors
  • Topic 4: Implementing business changes using Revision Manager/ Agility in a customer engagement project
  • Topic 5: Action prioritization with AI/ Create eligibility rules using customer risk segments
  • Topic 6: Business agility in 1:1 customer engagement/ Building your business operations team
  • Topic 7: Create engagement strategies using customer credit score/ Prioritize actions with business levers
  • Topic 8: Define customer engagement policies/ Create and understand decision strategies
  • Topic 9: Define and manage customer actions/ Contact policy and volume constraints
  • Topic 10: Define an action for outbound/ Present a single offer on the web
  • Topic 11: Create an engagement strategy/ Essentials of always-on outbound

Free Pegasystems PEGACPDC88V1 Exam Actual Questions

The questions for PEGACPDC88V1 were last updated On Feb. 12, 2024

Question #1

In a decision strategy, you can use aggregation components to____________.

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Question #2

MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.

As a decisioning architect, what must you do to present offers from the two groups?

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Question #3

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

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Correct Answer: C

The arbitration factor is a parameter that allows you to adjust the weight of each factor in the prioritization expression, based on your business strategy and preferences. The arbitration factor is multiplied by the factor value to calculate the final priority score of each offer for each customer. If you want to boost customers' needs in the prioritization formula, you can increase the arbitration factor for the propensity, which is the factor that reflects the predicted customer behavior. The higher the arbitration factor for the propensity, the more influence it has on the priority score, making the offers that match customers' needs more likely to be selected and presented to the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


Question #4

Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

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Correct Answer: A

Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


Question #5

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.

Which arbitration factor do you configure to implement the requirement?

Reveal Solution Hide Solution
Correct Answer: C

The arbitration factor is a parameter that allows you to adjust the weight of each factor in the prioritization expression, based on your business strategy and preferences. The arbitration factor is multiplied by the factor value to calculate the final priority score of each offer for each customer. If you want to boost customers' needs in the prioritization formula, you can increase the arbitration factor for the propensity, which is the factor that reflects the predicted customer behavior. The higher the arbitration factor for the propensity, the more influence it has on the priority score, making the offers that match customers' needs more likely to be selected and presented to the customer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]



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