Salesforce Sales-101 Exam - Topic 4 Question 5 Discussion

Actual exam question for Salesforce's Sales-101 exam

Question #: 5
Topic #: 4

[All Sales-101 Questions]

Which behavior should a sales representative display to establish credibility with a customer?

ABe sincere and transparent, even if it means losing a sale.

BReview the proposal and potential discount structures.

CReiterate product info when there is hesitancy to move forward.

Show Suggested Answer

Suggested Answer: A

Credibility is the quality of being trusted and believed in by the customer. A sales representative can establish credibility by being sincere and transparent, even if it means losing a sale. This shows that the sales rep is honest, ethical, and customer-centric, and that they value the customer's best interests over their own. Being sincere and transparent can also help the sales rep buildrapport, loyalty, and referrals with the customer. The other options are not effective ways to establish credibility, as they may come across as manipulative, self-serving, or repetitive.Reference:

Cert Prep: Salesforce Certified Sales Representative, unit ''Build and Maintain Relationships with Key Accounts''

[Sales Rep Training], unit ''Prepare Your Team to Sell Successfully''

by Mayra at Oct 08, 2025, 03:07 AM

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Elfrieda

3 days ago

Still, B can be a game-changer in negotiations.

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Stephanie

8 days ago

Exactly! A creates a long-term relationship.

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Linette

13 days ago

C can help, but it feels pushy sometimes.

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Lottie

18 days ago

But if they feel misled, they won’t return. A is safer.

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Val

24 days ago

B is important too. Discounts can close deals.

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Marion

29 days ago

Transparency always wins in the long run!

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Aleisha

1 month ago

Wait, losing a sale for honesty? That seems risky!

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Tandra

1 month ago

C) feels a bit pushy to me. Not sure that's the best approach.

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Emerson

1 month ago

Reviewing proposals and discounts seems practical, but I wonder if that really establishes credibility compared to being sincere.

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Jolene

2 months ago

I feel like reiterating product info could help, but it might come off as pushy if the customer is already hesitant.

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Berry

2 months ago

I remember a practice question where we discussed how transparency builds trust, so I might lean towards option A.

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Benedict

2 months ago

Honesty is the best policy, even if it means missing out on a sale. Gotta keep that integrity!

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Kathryn

2 months ago

I think B) is important too, but not as much as being sincere.

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Shawnda

2 months ago

I think A is the best choice. Sincerity builds trust.

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Buffy

3 months ago

I think being sincere and transparent is really important, but I'm not sure if it always means losing a sale.

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Roy

3 months ago

I agree, A shows integrity. Customers appreciate honesty.

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Alonso

3 months ago

A) is definitely the way to go! Honesty builds trust.

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Pura

3 months ago

Haha, the correct answer is definitely not "Lie through your teeth to close the deal!"

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Rosita

3 months ago

B) is a bit too focused on the proposal. Credibility is more about building trust.

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Tegan

4 months ago

C) is a good option too. Providing more product info can help address customer hesitancy.

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Tony

4 months ago

A) is the correct answer. Being sincere and transparent is key to establishing credibility.

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Heike

4 months ago

I think a combination of A and B would be the strongest approach. Be upfront, but also provide the details they need to make an informed decision.

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Domingo

4 months ago

I'm leaning towards C - reiterate the product info when the customer is hesitant. That way you can really showcase your expertise and knowledge.

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Filiberto

4 months ago

Definitely go with option A. Being honest and transparent is key to building trust with the customer. The other options feel a bit salesy to me.

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Abel

5 months ago

Hmm, I'm a bit unsure on this one. I was thinking reviewing the proposal and discount structures might be a good way to establish credibility. But I can see the value in being upfront too.

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Isadora

5 months ago

I think the best approach here is to be sincere and transparent, even if it means losing the sale. Building credibility is so important in the long run.

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