Discuss Salesforce Sales-101 Exam Topic 4 Question 5

Which behavior should a sales representative display to establish credibility with a customer?

ABe sincere and transparent, even if it means losing a sale.

BReview the proposal and potential discount structures.

CReiterate product info when there is hesitancy to move forward.

Suggested Answer: A

Credibility is the quality of being trusted and believed in by the customer. A sales representative can establish credibility by being sincere and transparent, even if it means losing a sale. This shows that the sales rep is honest, ethical, and customer-centric, and that they value the customer's best interests over their own. Being sincere and transparent can also help the sales rep buildrapport, loyalty, and referrals with the customer. The other options are not effective ways to establish credibility, as they may come across as manipulative, self-serving, or repetitive.Reference:

Cert Prep: Salesforce Certified Sales Representative, unit ''Build and Maintain Relationships with Key Accounts''

[Sales Rep Training], unit ''Prepare Your Team to Sell Successfully''

Get Premium Sales-101 Questions as Interactive Web-Based Practice Test or PDF Real Exam Format Detailed Explanations Instant Access Get Your Practice Test

31 comments · newest first

Nobuko 8 months ago

True, but A sets the foundation for everything.

Elfrieda 8 months ago

Still, B can be a game-changer in negotiations.

Stephanie 9 months ago

Exactly! A creates a long-term relationship.

Linette 9 months ago

C can help, but it feels pushy sometimes.

Lottie 9 months ago

But if they feel misled, they won’t return. A is safer.

Val 9 months ago

B is important too. Discounts can close deals.

Marion 9 months ago

Transparency always wins in the long run!

Aleisha 9 months ago

Wait, losing a sale for honesty? That seems risky!

Tandra 10 months ago

C) feels a bit pushy to me. Not sure that's the best approach.

Emerson 10 months ago

Reviewing proposals and discounts seems practical, but I wonder if that really establishes credibility compared to being sincere.

Jolene 10 months ago

I feel like reiterating product info could help, but it might come off as pushy if the customer is already hesitant.

Berry 10 months ago

I remember a practice question where we discussed how transparency builds trust, so I might lean towards option A.

Benedict 10 months ago

Honesty is the best policy, even if it means missing out on a sale. Gotta keep that integrity!

Kathryn 10 months ago

I think B) is important too, but not as much as being sincere.

Shawnda 11 months ago

I think A is the best choice. Sincerity builds trust.

Buffy 11 months ago

I think being sincere and transparent is really important, but I'm not sure if it always means losing a sale.

Roy 11 months ago

I agree, A shows integrity. Customers appreciate honesty.

Alonso 11 months ago

A) is definitely the way to go! Honesty builds trust.

Pura 11 months ago

Haha, the correct answer is definitely not "Lie through your teeth to close the deal!"

Rosita 12 months ago

B) is a bit too focused on the proposal. Credibility is more about building trust.

Tegan 12 months ago

C) is a good option too. Providing more product info can help address customer hesitancy.

Tony 1 year ago

A) is the correct answer. Being sincere and transparent is key to establishing credibility.

Heike 1 year ago

I think a combination of A and B would be the strongest approach. Be upfront, but also provide the details they need to make an informed decision.

Domingo 1 year ago

I'm leaning towards C - reiterate the product info when the customer is hesitant. That way you can really showcase your expertise and knowledge.

Filiberto 1 year ago

Definitely go with option A. Being honest and transparent is key to building trust with the customer. The other options feel a bit salesy to me.

Abel 1 year ago

Hmm, I'm a bit unsure on this one. I was thinking reviewing the proposal and discount structures might be a good way to establish credibility. But I can see the value in being upfront too.

Isadora 1 year ago

I think the best approach here is to be sincere and transparent, even if it means losing the sale. Building credibility is so important in the long run.

Meghan 7 months ago

↳ replying to Isadora

Transparency shows confidence in your product!

Miriam 7 months ago

↳ replying to Isadora

Losing a sale can hurt, but trust is priceless.

Corazon 7 months ago

↳ replying to Isadora

Yes, it builds long-term relationships.

Raina 8 months ago

↳ replying to Isadora

I totally agree! Honesty really pays off.

Salesforce Sales-101 Exam - Topic 4 Question 5 Discussion