PECB ISO-9001-Lead-Auditor Exam - Topic 7 Question 31 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 31
Topic #: 7

An audit team leader arrives at a printing organisation to carry out a Stage 2 audit for a certification body. At a meeting with the Quality Manager, she is told that they have won their biggest contract from a computer manufacturer to print and compile computer documentation packages. They have leased the unit next door for space reasons but have never worked in this sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract.

During the audit, a team member finds that a number of print jobs have been rejected by several clients over a number of months due to spelling errors in the print run. The Print Manager blames the new employees they had to take on because of a big contract. The auditor raises a nonconformance against clause 10.2.1.b of ISO 9001.

Which one of the evidence statements would support this finding?

AThere was no record that the organisation evaluated the effectiveness of the training given to new employees.

BThere was no evidence that a check of spelling took place before the release of printing to the client.

CThe actions taken to deal with customer complaints did not prevent recurrence of the problem.

DThe organisation did not provide the correct resources to prevent nonconformity.

Show Suggested Answer

Suggested Answer: B

by Hubert at Mar 19, 2025, 11:01 PM

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Gregoria

5 months ago

A - Definitely supports the finding. Training is crucial!

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Wilda

5 months ago

C - Wow, didn't think about that. Sounds like a serious oversight.

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German

5 months ago

A - No training evaluation records? That's a big red flag.

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Anglea

6 months ago

D - Wait, they didn't provide the right resources? How is that even possible?

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Son

6 months ago

B - Totally agree, they should've checked for errors before printing!

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Hollis

6 months ago

I think option D makes sense as well, since not providing the right resources could lead to these kinds of errors.

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Brittney

6 months ago

I feel like option C could be a strong choice too, especially if they didn’t address the complaints properly.

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Gilbert

7 months ago

I’m not entirely sure, but I think option B might also apply since checking for spelling errors before printing is crucial.

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Cammy

7 months ago

I remember we discussed how important it is to evaluate training effectiveness, so option A seems relevant to the nonconformance.

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Beata

7 months ago

This looks like a classic audit question testing our understanding of nonconformances and corrective actions. I feel pretty confident I can analyze the evidence and choose the option that best supports the auditor's finding. Just need to stay focused and not overthink it.

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Erinn

7 months ago

Ugh, I'm a bit confused by all the details in this scenario. I'll need to re-read it carefully and try to connect the dots between the issues and the ISO 9001 clause. Hopefully I can eliminate some of the options and land on the right one.

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Lili

7 months ago

Okay, let's see here. The key seems to be identifying the root cause of the spelling errors and how the organization failed to address it. I think I have a good handle on the ISO 9001 requirements, so I should be able to select the right option.

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Andrew

8 months ago

Hmm, this is a tricky one. There are a few different factors at play - the new contract, the new employees, and the recurring spelling errors. I'll need to really analyze the question and the options to determine the most relevant evidence.

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Nell

8 months ago

This seems like a straightforward question about identifying the evidence that supports the nonconformance raised. I'll carefully review the details provided and think through which option best matches the scenario.

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My

1 year ago

What, no option for 'all of the above'? Looks like a tough exam question, but I'd go with option B - no quality checks before release. Rookie mistake!

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Tawna

11 months ago

The Print Manager should have implemented better processes to catch these errors before they reached the clients.

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Josefa

11 months ago

The lack of quality checks could lead to major issues down the line, especially with such an important contract.

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Muriel

11 months ago

I agree, it's a basic requirement to ensure spelling errors don't slip through the cracks.

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Virgina

12 months ago

Option B is definitely a big red flag. Quality checks are crucial before releasing any print job.

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Phuong

1 year ago

Option A is too vague. The organization should have documented the training effectiveness, but option B or C is more specific to the issue at hand.

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Meaghan

1 year ago

Haha, I bet the new employees were just 'spelling challenged'. Option D is my pick - the organization didn't provide the right resources to ensure quality control.

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Vivienne

11 months ago

The organization should have provided the correct resources to prevent these nonconformities.

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Nada

12 months ago

Yeah, that definitely contributed to the problem with rejected print jobs.

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Miesha

12 months ago

I think the lack of spelling checks before printing is a big issue.

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Elouise

1 year ago

I'm leaning towards option C. The organization didn't seem to address the root cause of the problem, as the spelling errors kept recurring despite the new hires.

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Lina

11 months ago

C) The actions taken to deal with customer complaints did not prevent recurrence of the problem.

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Jacinta

12 months ago

B) There was no evidence that a check of spelling took place before the release of printing to the client.

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Lilli

1 year ago

A) There was no record that the organisation evaluated the effectiveness of the training given to new employees.

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Blondell

1 year ago

Option B seems the most relevant. The organization clearly failed to implement proper quality checks before releasing the print jobs to clients, leading to the spelling errors.

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