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PECB ISO-9001-Lead-Auditor Exam Questions
- Topic 1: Fundamental principles and concepts of a quality management system: The main objective of this domain is to evaluate your skills of explaining and applying ISO 9001 principles and concepts.
- Topic 2: Quality management system (QMS) requirements: It assesses your abilities to point out and explain different requirements for a quality management system based on ISO 9001.
- Topic 3: Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.
- Topic 4: Preparing an ISO 9001 audit: This topic covers sub-topics related to preparing a quality management system audit.
- Topic 5: Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.
- Topic 6: Closing an ISO 9001 audit: The topic focuses on concluding a QMS audit and conducting audit follow-up activities.
- Topic 7: Managing an ISO 9001 audit program: This topic evaluates your abilities to establish and managing a QMS audit program.
Free PECB ISO-9001-Lead-Auditor Exam Actual Questions
Note: Premium Questions for ISO-9001-Lead-Auditor were last updated On Apr. 22, 2026 (see below)
What is reliability in the context of service quality?
Comprehensive and Detailed In-Depth
Reliability in service quality refers to the consistent and dependable delivery of promised services.
ISO 9001:2015 emphasizes reliability through:
Clause 8.2.1 (Customer Communication) -- Ensuring clarity in service commitments.
Clause 8.5.1 (Control of Service Provision) -- Ensuring processes meet requirements consistently.
Other options do not fully define reliability:
Option A (Safe services) relates to safety, not reliability.
Option B (Readiness and goodwill) relates to responsiveness, not reliability.
Option D (Low cost) focuses on pricing, not quality.
ISO 9001:2015, Clause 8.2.1 -- Customer Communication
ISO 9001:2015, Clause 8.5.1 -- Control of Service Provision
You are conducting a third-party audit to ISO 9001 and the next item on your audit plan is 'internal auditing'.
When reviewing a sample of audit records up to 5 years previously, you find that many contain non-conformance reports and no actions have been taken. You interview the Quality Manager.
You: "I have noted that many of the older files contain non-conformances that have not had any corrective action taken."
Quality Manager: "Because the business is always changing, the departmental managers tell me that the non-conformances are no longer applicable. I made a decision that any non-conformance over 3 years old is automatically closed"
You: "Do you obtain any confirmation beforehand from the appropriate departments that the non-conformances are no longer applicable."
Quality Manager: " No, because they are so old I consider that they are no longer appropriate. Please remember that we take a risk-based approach which means we audit where and when it is considered important to do so.
Select one course of action you would now take from the options.
According to ISO 9001:2015, clause 9.2.2.e, the organization is required to retain documented information as evidence of the implementation of the audit programme and the audit results. This includes the records of the nonconformities identified during the internal audits and the corrective actions taken to address them. The organization is also required to verify the effectiveness of the corrective actions, as per clause 10.2.2.
Therefore, in the scenario given, the Quality Manager's decision to automatically close any nonconformance over 3 years old without obtaining any confirmation from the relevant departments or verifying the effectiveness of the corrective actions is a clear violation of the requirements of clause 9.2.2.e. This indicates a lack of control and follow-up of the internal audit process, as well as a potential risk of recurrence or occurrence of the nonconformities in other areas. This also undermines the credibility and value of the internal audit programme, as well as the risk-based approach claimed by the Quality Manager.
Hence, the best course of action to take is D, to raise a nonconformance report against clause 9.2.2.e of ISO 9001, and to communicate the audit findings to the relevant management. The other options are either insufficient or irrelevant to address the issue, as they do not directly relate to the noncompliance with clause 9.2.2.e.
ISO 9001:2015(en), Quality management systems --- Requirements, clause 9.2.2 and 10.2.2
ISO 19011:2018(en), Guidelines for auditing management systems, clause 6.4.4 and 6.7.2
ISO 9001 Lead Auditor Training Course | IRCA Certified | BSI, section ''Learning objectives''
ISO 9001 Lead Auditor Course Material | 3FOLD Education Centre, module 5 and 6
Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
"The scope of the QMS includes all activities related to food processing."
Leslie established a quality policy and presented it to the team for review before top management approval. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
Which statement related to the last paragraph of scenario 2 is correct?
Comprehensive and Detailed In-Depth
ISO 9001:2015, Clause 5.1.2 (Customer Focus) states that top management must ensure customer satisfaction by monitoring customer perceptions.
In scenario 2, top management initiated customer surveys, demonstrating their commitment to customer focus as required by Clause 5.1.2.
ISO 9001:2015, Clause 5.1.2 -- Customer Focus
The certification body has not been able to verify the implementation of corrective actions for any identified major nonconformity within six months after the last day of the Stage 2 audit. What must the certification body do in this case?
Comprehensive and Detailed In-Depth
According to ISO 17021-1:2015, Clause 9.4.10 (Corrective Actions for Major Nonconformities):
If a major nonconformity is not corrected within six months, the certification body must reject the certification request.
Another Stage 2 audit (C) is not required unless the organization reapplies for certification.
Restarting all audit activities (B) is unnecessary; instead, certification is denied.
Thus, A is the correct answer.
ISO 17021-1:2015, Clause 9.4.10 (Corrective Actions for Major Nonconformities)
Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company's production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
"The scope of the QMS includes all activities related to food processing."
Leslie established a quality policy and presented it to the team for review before top management approval. Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
Which situation presented in scenario 2 is NOT compliant with ISO 9001?
Comprehensive and Detailed In-Depth
ISO 9001:2015 Clause 5.1.1 (Leadership and Commitment) states that top management must demonstrate leadership and commitment to the QMS by actively participating in QMS implementation, integration, and effectiveness.
In scenario 2, top management refused to be directly involved in the QMS implementation team, which violates Clause 5.1.1 because leadership involvement is essential for the system's success.
Other options do not indicate nonconformance:
Option A (Middle managers in the QMS team) is acceptable.
Option C (Leslie assigning roles) is valid if competence is ensured (Clause 5.3 -- Organizational Roles, Responsibilities, and Authorities).
Option D (Team reviewing the policy before approval) aligns with best practices.
ISO 9001:2015, Clause 5.1.1 -- Leadership and Commitment
ISO 9001:2015, Clause 5.3 -- Organizational Roles, Responsibilities, and Authorities
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