PECB ISO-9001-Lead-Auditor Exam - Topic 6 Question 29 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam

Question #: 29
Topic #: 6

An audit team of three people is conducting a Stage 2 audit to ISO 9001 of an engineering organisation that manufactures sacrificial anodes for the oil and gas industry in marine environments. These are aluminium products designed to prevent corrosion of submerged steel structures. You, as one of the auditors, find that the organisation has shipped anodes for Project DK in the Gulf of Mexico before the galvanic efficiency test results for the anodes have been fully analysed and reported as required by the customer. The Quality Manager explains that the Managing Director authorised the release of the anodes to avoid late delivery as penalties would be Imposed. The customer was not informed since the tests very rarely fall below the required efficiency. You raise a nonconformity against clause 8.6 of ISO 9001.

At the Closing meeting, the audit team leader presents the findings of the audit and comes to the above

nonconformity. The Quality Manager produces the test report for Project DK, which shows an acceptable galvanic efficiency, and presents an email from the customer confirming acceptance of the anodes. He asks that the nonconformity be withdrawn.

Which two of the following responses by the audit team leader would be acceptable?

AAccept the Quality Manager's request without reviewing the documentation.

BAdvise management that the information provided will be reviewed at the audit follow-up stage.

CAsk the auditor (you) who raised the issue, to state what you think should happen

DIndicate that the nonconformity is evidence of a system failure that needs to be rectified.

ERefuse to accept the documentation produced and maintain the nonconformity.

FThank the Quality Manager for his contribution but dismiss the information as irrelevant after a quick review.

Show Suggested Answer

Suggested Answer: B, D

by Theron at Feb 12, 2025, 04:25 AM

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Lindsey

3 months ago

Why would they think skipping steps is okay? Just weird.

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Brittani

3 months ago

Option B is the best choice here, need to review properly.

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Casey

3 months ago

Wait, they shipped without full test results? That’s risky!

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Peggie

4 months ago

Totally agree, the process is there for a reason.

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Gladys

4 months ago

Seems like a clear nonconformity to me. Can't skip tests!

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Ricki

4 months ago

I recall a similar question where we had to weigh the evidence against the nonconformity. I feel like option B is the most balanced approach to ensure we follow up properly.

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Bettye

4 months ago

I think option D makes sense because it highlights a system failure, but I wonder if we should consider the customer's acceptance as a mitigating factor.

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Pamella

4 months ago

I'm a bit unsure about the implications of accepting the Quality Manager's request without a thorough review. It feels risky, but I guess if the documentation is solid, it could be okay?

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Yuki

5 months ago

I remember discussing the importance of reviewing documentation before making any decisions during our practice sessions. It seems like option B might be the safest choice here.

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Brandon

5 months ago

I'm confident we can resolve this in a fair and objective way. The key is to follow the audit procedures while also considering the practical implications for the organization.

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Mike

5 months ago

This is a good learning opportunity. I think we should review the documentation thoroughly, but also consider the customer's acceptance. The goal is to ensure the quality system is effective.

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Sabra

5 months ago

I'm a bit confused here. The customer accepted the anodes, but the process wasn't followed. I'll need to discuss this with the team and make sure we handle it appropriately.

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Ressie

5 months ago

The Quality Manager's explanation seems reasonable, but I want to make sure we follow the proper audit process. Withdrawing the nonconformity without a thorough review could be risky.

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Gilberto

5 months ago

This is a tricky situation. I'll need to carefully review the documentation to determine if the nonconformity should be withdrawn.

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Paola

12 months ago

I think the audit team leader should advise management that the information will be reviewed at the follow-up stage. That's the responsible way to handle this situation.

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Ilene

12 months ago

Haha, looks like the Managing Director pulled a fast one to avoid penalties. But the auditors shouldn't fall for that kind of shenanigan!

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Edmond

11 months ago

I agree, the auditors should focus on the nonconformity and not be swayed by external pressures.

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Jamika

11 months ago

That was a risky move by the Managing Director, but the auditors need to stay objective.

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Fausto

12 months ago

I believe the documentation provided shows that the nonconformity should be withdrawn.

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Kattie

1 year ago

I agree, we need to ensure that the system failure is rectified.

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Nelida

1 year ago

The audit team should maintain the nonconformity. Shipping products without following the required testing procedures is a clear violation, regardless of the customer's acceptance.

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Tenesha

1 year ago

I'm not convinced that the Quality Manager's last-minute documentation is sufficient to address the nonconformity. We need to thoroughly review it before making a decision.

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