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PECB ISO-9001-Lead-Auditor Exam - Topic 5 Question 16 Discussion

Actual exam question for PECB's ISO-9001-Lead-Auditor exam
Question #: 16
Topic #: 5
[All ISO-9001-Lead-Auditor Questions]

A Health Trust has contracted with Servitup, a catering services organisation which has been certified to ISO 9001 for 1 year. It provides services to ten, small rural

hospitals in remote locations involving purchase and storage of dry goods and fresh produce, preparing meals and loading heated trolleys for ward service by hospital

staff. An auditor is conducting the first sole surveillance audit at one site with the Deputy Catering Manager (DCM).

At the closing meeting attended solely by the DCM, the auditor informs him that he has found numerous gaps in the QMS processes which lead him to consider

recommending suspension of the organisation's certification. He is particularly concerned with the evidence that patient health is being adversely affected by produce

stored beyond its safe consumption date, poor kitchen hygiene and undercooked meals. The DCM says that he cannot make any decisions about these issues in the

absence of the Catering Manager due to illness but will write everything down and report to the Catering Manager.

Which two actions should you take in the context of the audit?

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Suggested Answer: B

by Tracie at Aug 07, 2024, 12:15 AM

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Lynelle
3 months ago
Agree with the need for urgent training. This is unacceptable!
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Leontine
3 months ago
I think they should continue the meeting and document everything.
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Aide
3 months ago
I can't believe they let it get this bad. How did they even get certified?
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Carissa
4 months ago
Definitely should call the audit program manager. No time to waste!
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Laura
4 months ago
Sounds like a serious issue with food safety!
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Mirta
4 months ago
I feel like recommending urgent training for all personnel could be a good step, but I'm not sure if that's the immediate priority right now. We might need to focus on the certification issue first.
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Josphine
4 months ago
I'm a bit confused about whether we should close the meeting or not. It feels like we need to take immediate action, but I also see the point in waiting for the Catering Manager.
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Maile
4 months ago
I remember a practice question where we had to decide whether to continue a meeting or not. I think we should present the audit conclusions to the DCM, even if the Catering Manager isn't there.
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Ciara
5 months ago
I'm not entirely sure, but I think we should definitely inform the audit program managers about the serious issues found. It seems like a situation where patient safety is at risk.
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Stephaine
5 months ago
Wow, this is a real mess. I would definitely not just close the meeting and wait for the next visit. The auditor has found some major problems that need to be dealt with right away. Urgent training for all staff is a must.
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Judy
5 months ago
I'm leaning towards continuing the meeting and providing the full audit report. The DCM can then discuss the findings with the Catering Manager and develop a plan to address the issues. Suspending certification seems a bit drastic at this stage.
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Delisa
5 months ago
Hmm, this is a tricky one. I think calling the audit program managers to recommend suspension is the safest option to maintain the integrity of the certification process. Patient health has to be the top priority.
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Hyman
5 months ago
This seems like a serious situation with potential health risks. I would recommend taking immediate action to address the issues and protect patient safety.
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Kate
5 months ago
I'm a bit confused about the best approach here. The DCM can't make decisions in the Catering Manager's absence, but we need to act quickly. Maybe we should try to reschedule the meeting when the Catering Manager is available.
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Catalina
5 months ago
Okay, let me think this through. The host and the start/end time of the actions seem like the most relevant information from Plays. I'll go with those two options.
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Rashida
5 months ago
Hmm, I'm a bit unsure about this one. The options mention different layers and capabilities, but I'm not sure which one best describes the main advantage of a multi-layer control plane. I'll need to think this through.
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Eladia
9 months ago
This is a classic case of 'buck-passing' at its finest. The DCM should have the authority to address these critical issues, especially when patient health is at stake.
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Frederica
8 months ago
C: Recommend that all personnel should be given urgent in-depth training in the QMS.
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Vallie
8 months ago
E) Recommend that all personnel should be given urgent in-depth training in the QMS.
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Viki
8 months ago
C) Continue with the meeting, present the audit conclusions and inform the DCM that the organisation will receive the audit report in due course.
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Leonard
8 months ago
B) Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
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Madonna
9 months ago
B: Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
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Felix
9 months ago
A: Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
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Anabel
10 months ago
You know, if they're serving undercooked meals, maybe the auditor should have sampled the food. I bet it was a little 'rare'.
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Hobert
8 months ago
The auditor found numerous gaps in the QMS processes.
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Armando
9 months ago
Maybe it was a little 'rare'.
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Fletcher
10 months ago
The auditor should have sampled the food.
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Kenda
10 months ago
Wait, the Catering Manager is out sick? This sounds like a perfect opportunity for the DCM to step up and take responsibility. I hope he doesn't pull a 'let me check with my boss' move.
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Ailene
8 months ago
F) Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
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Shawn
8 months ago
C) Continue with the meeting, present the audit conclusions and inform the DCM that the organisation will receive the audit report in due course.
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Whitney
8 months ago
E) Recommend that all personnel should be given urgent in-depth training in the QMS.
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Myrtie
10 months ago
B) Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
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Venita
10 months ago
Yes, that seems like the most appropriate action to take in this situation.
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Cordelia
10 months ago
I think we should call the audit programme managers and recommend suspension of certification.
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Jeannetta
10 months ago
I agree, the auditor should present the full report and give the organization a reasonable timeframe to implement corrective actions. Rushing to suspend the certification could do more harm than good.
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Nicholle
10 months ago
F) Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
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Alaine
10 months ago
C) Continue with the meeting, present the audit conclusions and inform the DCM that the organisation will receive the audit report in due course.
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Roosevelt
11 months ago
The auditor's findings are concerning, but suspending the certification immediately seems a bit harsh. Shouldn't we give them a chance to address the issues first?
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Reita
9 months ago
D: F: Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
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Janet
9 months ago
C: E: Recommend that all personnel should be given urgent in-depth training in the QMS.
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Sanjuana
9 months ago
B: The auditor's findings are serious, patient health is at risk. Immediate action is necessary.
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Alexis
10 months ago
A: Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
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Venita
11 months ago
We really need to address these issues to ensure patient safety.
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