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A Health Trust has contracted with Servitup, a catering services organisation which has been certified to ISO 9001 for 1 year. It provides services to ten, small rural
hospitals in remote locations involving purchase and storage of dry goods and fresh produce, preparing meals and loading heated trolleys for ward service by hospital
staff. An auditor is conducting the first sole surveillance audit at one site with the Deputy Catering Manager (DCM).
At the closing meeting attended solely by the DCM, the auditor informs him that he has found numerous gaps in the QMS processes which lead him to consider
recommending suspension of the organisation's certification. He is particularly concerned with the evidence that patient health is being adversely affected by produce
stored beyond its safe consumption date, poor kitchen hygiene and undercooked meals. The DCM says that he cannot make any decisions about these issues in the
absence of the Catering Manager due to illness but will write everything down and report to the Catering Manager.
Which two actions should you take in the context of the audit?
Suggested Answer: B
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43 comments · newest first
LY
Lynelle
10 months ago
Agree with the need for urgent training. This is unacceptable!
LE
Leontine
11 months ago
I think they should continue the meeting and document everything.
AI
Aide
11 months ago
I can't believe they let it get this bad. How did they even get certified?
CA
Carissa
11 months ago
Definitely should call the audit program manager. No time to waste!
LA
Laura
11 months ago
Sounds like a serious issue with food safety!
MI
Mirta
12 months ago
I feel like recommending urgent training for all personnel could be a good step, but I'm not sure if that's the immediate priority right now. We might need to focus on the certification issue first.
JO
Josphine
12 months ago
I'm a bit confused about whether we should close the meeting or not. It feels like we need to take immediate action, but I also see the point in waiting for the Catering Manager.
MA
Maile
12 months ago
I remember a practice question where we had to decide whether to continue a meeting or not. I think we should present the audit conclusions to the DCM, even if the Catering Manager isn't there.
CI
Ciara
1 year ago
I'm not entirely sure, but I think we should definitely inform the audit program managers about the serious issues found. It seems like a situation where patient safety is at risk.
ST
Stephaine
1 year ago
Wow, this is a real mess. I would definitely not just close the meeting and wait for the next visit. The auditor has found some major problems that need to be dealt with right away. Urgent training for all staff is a must.
JU
Judy
1 year ago
I'm leaning towards continuing the meeting and providing the full audit report. The DCM can then discuss the findings with the Catering Manager and develop a plan to address the issues. Suspending certification seems a bit drastic at this stage.
DE
Delisa
1 year ago
Hmm, this is a tricky one. I think calling the audit program managers to recommend suspension is the safest option to maintain the integrity of the certification process. Patient health has to be the top priority.
HY
Hyman
1 year ago
This seems like a serious situation with potential health risks. I would recommend taking immediate action to address the issues and protect patient safety.
KA
Kate
1 year ago
I'm a bit confused about the best approach here. The DCM can't make decisions in the Catering Manager's absence, but we need to act quickly. Maybe we should try to reschedule the meeting when the Catering Manager is available.
CA
Catalina
1 year ago
Okay, let me think this through. The host and the start/end time of the actions seem like the most relevant information from Plays. I'll go with those two options.
RA
Rashida
1 year ago
Hmm, I'm a bit unsure about this one. The options mention different layers and capabilities, but I'm not sure which one best describes the main advantage of a multi-layer control plane. I'll need to think this through.
EL
Eladia
1 year ago
This is a classic case of 'buck-passing' at its finest. The DCM should have the authority to address these critical issues, especially when patient health is at stake.
FR
Frederica
1 year ago
C: Recommend that all personnel should be given urgent in-depth training in the QMS.
VA
Vallie
1 year ago
E) Recommend that all personnel should be given urgent in-depth training in the QMS.
VI
Viki
1 year ago
C) Continue with the meeting, present the audit conclusions and inform the DCM that the organisation will receive the audit report in due course.
LE
Leonard
1 year ago
B) Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
MA
Madonna
1 year ago
B: Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
FE
Felix
1 year ago
A: Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
AN
Anabel
1 year ago
You know, if they're serving undercooked meals, maybe the auditor should have sampled the food. I bet it was a little 'rare'.
HO
Hobert
1 year ago
The auditor found numerous gaps in the QMS processes.
AR
Armando
1 year ago
Maybe it was a little 'rare'.
FL
Fletcher
1 year ago
The auditor should have sampled the food.
KE
Kenda
1 year ago
Wait, the Catering Manager is out sick? This sounds like a perfect opportunity for the DCM to step up and take responsibility. I hope he doesn't pull a 'let me check with my boss' move.
AI
Ailene
1 year ago
F) Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
SH
Shawn
1 year ago
C) Continue with the meeting, present the audit conclusions and inform the DCM that the organisation will receive the audit report in due course.
WH
Whitney
1 year ago
E) Recommend that all personnel should be given urgent in-depth training in the QMS.
MY
Myrtie
1 year ago
B) Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
VE
Venita
1 year ago
Yes, that seems like the most appropriate action to take in this situation.
CO
Cordelia
1 year ago
I think we should call the audit programme managers and recommend suspension of certification.
JE
Jeannetta
1 year ago
I agree, the auditor should present the full report and give the organization a reasonable timeframe to implement corrective actions. Rushing to suspend the certification could do more harm than good.
NI
Nicholle
1 year ago
F) Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
AL
Alaine
1 year ago
C) Continue with the meeting, present the audit conclusions and inform the DCM that the organisation will receive the audit report in due course.
RO
Roosevelt
2 years ago
The auditor's findings are concerning, but suspending the certification immediately seems a bit harsh. Shouldn't we give them a chance to address the issues first?
RE
Reita
1 year ago
D: F: Thank the DCM for his time and express an expectation that improvements will be made in the QMS.
JA
Janet
1 year ago
C: E: Recommend that all personnel should be given urgent in-depth training in the QMS.
SA
Sanjuana
1 year ago
B: The auditor's findings are serious, patient health is at risk. Immediate action is necessary.
AL
Alexis
1 year ago
A: Call the individual(s) managing the audit programme to explain the situation and recommend immediate suspension of certification to protect the integrity of the Certification Body.
VE
Venita
2 years ago
We really need to address these issues to ensure patient safety.