Microsoft Exam MB-230 Topic 1 Question 90 Discussion

Actual exam question for Microsoft's MB-230 exam

Question #: 90
Topic #: 1

You are a system administrator for Dynamics 365 for Customer Service.

All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.

You need to configure cases.

What should you do?

ASet the closure preference setting to Don't allow parent case closure until all child cases are closed.

BSet the closure preference setting to Don't allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.

CCreate a business rule.

DAdd the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.

Show Suggested Answer

Suggested Answer: D

by Romana at Jul 09, 2025, 03:59 PM

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Lynelle

6 days ago

I think D is the correct answer because it mentions default behavior.

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Aretha

8 days ago

But A makes sense because it mentions setting the closure preference.

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Kimberlie

19 days ago

Option D is a bit too simple. Relying on default behavior may not be enough to meet the specific requirements here.

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Felix

21 days ago

I disagree, I believe it's B.

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Renea

22 days ago

Haha, Option C is like saying 'just create a business rule' without any details. That's the easy way out!

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Rima

23 days ago

I agree, Option A is the way to go. Inheriting the right fields and preventing parent case closure until child cases are closed is essential for the requirements.

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Yen

29 days ago

Option A seems the most comprehensive, covering all the required configurations. The closure preference setting is crucial to ensure parent cases can't be closed until child cases are resolved.

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Olene

2 days ago

I agree, option A seems to be the most comprehensive solution for configuring cases in Dynamics 365 for Customer Service.

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Kristal

4 days ago

I think option A is the best choice. It covers all the necessary configurations and ensures parent cases can't be closed until child cases are resolved.

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