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Microsoft MB-230 Exam - Topic 3 Question 103 Discussion

You implement Dynamics 365 Customer Service for a call center.The call center supervisor has the following requirements for the Customer Service workspace functionality:* Automate agents' repetitive tasks.* Enable agents to share knowledge articles with customers.You need to ensure that the implementation meets the requirements.Solution: Create a macro with an Omnichannel connector.Does the solution meet the goal?
A) Yes
B) No

Microsoft MB-230 Exam - Topic 3 Question 103 Discussion

Actual exam question for Microsoft's MB-230 exam
Question #: 103
Topic #: 3
[All MB-230 Questions]

You implement Dynamics 365 Customer Service for a call center.

The call center supervisor has the following requirements for the Customer Service workspace functionality:

* Automate agents' repetitive tasks.

* Enable agents to share knowledge articles with customers.

You need to ensure that the implementation meets the requirements.

Solution: Create a macro with an Omnichannel connector.

Does the solution meet the goal?

Show Suggested Answer Hide Answer
Suggested Answer: A

by Xochitl at May 15, 2026, 04:58 PM

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Gianna
27 days ago
I think creating a macro could help automate some tasks, but I'm not sure if the Omnichannel connector is necessary for sharing knowledge articles.
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