IFMA CFM Exam - Topic 8 Question 15 Discussion

Actual exam question for IFMA's CFM exam

Question #: 15
Topic #: 8

[All CFM Questions]

What is NOT typically included in service level agreements (SLAs)?

AProblem management resolution procedures.

BBilling or chargeback procedures.

CDefinition of services.

DRequest for proposal.

Show Suggested Answer

Suggested Answer: D

According to IFMA's Finance and Business competency, Service Level Agreements (SLAs) define service expectations and performance metrics.

Option D (Request for proposal - RFP) is part of procurement and is not included in SLAs.

Option A (Problem resolution procedures) ensures service consistency.

Option B (Billing or chargeback procedures) clarifies financial responsibilities.

Option C (Definition of services) sets expectations for deliverables.

SLAs focus on performance agreements, responsibilities, and metrics, while RFPs are used for vendor selection before an SLA is created.

by Ashanti at Nov 25, 2025, 06:14 PM

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Tarra

3 months ago

Exactly! SLAs are about ongoing service, not initial proposals.

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Elli

3 months ago

True, but D just doesn’t fit the SLA context at all.

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Christiane

3 months ago

I feel like A and C are definitely included. They’re essential for clarity.

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Kristian

4 months ago

Yeah, but I was torn between D and B. Billing seems important too.

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Isaiah

4 months ago

Agreed! SLAs focus on service delivery, not proposals.

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Queenie

4 months ago

C) Definition of services is definitely a must-have in SLAs!

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Derick

5 months ago

B) Billing procedures can be in some SLAs, depends on the contract.

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Marisha

5 months ago

Totally agree, SLAs focus on service delivery, not proposals.

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Trinidad

5 months ago

D) Request for proposal is usually not included.

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Tesha

5 months ago

D, definitely. Unless your SLA includes a request for your soul, that's not something you'd find in there.

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Marisha

5 months ago

I bet the person who wrote this question is the same one who drafts our SLAs. Talk about a power move!

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Raylene

5 months ago

I always get SLAs and RFPs mixed up. They're like the twins of the IT world.

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Dexter

6 months ago

D is the correct answer. Request for proposal is not typically included in an SLA.

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Evelynn

6 months ago

I practiced a similar question, and I think the definition of services is always included, so it must be D.

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Rosamond

6 months ago

I feel like request for proposal is something separate from SLAs, so I would lean towards D.

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Monroe

6 months ago

I'm not entirely sure, but I remember SLAs having billing procedures. Could it be A instead?

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Rolande

6 months ago

I think SLAs usually cover problem management and service definitions, so maybe D is the right answer?

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Doretha

6 months ago

I've got a good feeling about D. The RFP is about requesting the service, not defining the actual agreement.

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Francene

7 months ago

Okay, I remember learning that the SLA defines the services, so I'll eliminate C. The other options seem more like they would be included.

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Shannan

7 months ago

I think D is the right answer. RFPs aren't part of SLAs.

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Melvin

7 months ago

Ugh, I'm not totally confident on this one. I'll have to review my notes on SLAs again before deciding.

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Jamie

7 months ago

Wait, are you sure about that? I thought RFPs were sometimes mentioned.

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Ligia

7 months ago

SLAs are like the fine print of the tech world - you gotta read 'em carefully!

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Rozella

8 months ago

I'm pretty sure the request for proposal is not part of the SLA itself, so I'll go with D.

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Novella

8 months ago

Hmm, this one seems tricky. I'll need to think carefully about what's typically included in an SLA.

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Vivan

2 months ago

Exactly! They outline how services are managed and billed.

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Mona

2 months ago

So, A, B, and C are definitely included in SLAs?

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Derick

3 months ago

Agreed! Proposals are more about initial agreements.

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Helga

3 months ago

Yeah, SLAs usually focus on service delivery, not proposals.

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Rolande

3 months ago

I think D) Request for proposal is the right answer.

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