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IFMA CFM Exam Questions
- Topic 1: Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.
- Topic 2: Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.
- Topic 3: Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.
- Topic 4: Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.
- Topic 5: Communication: This domain assesses the abilities of Risk Managers in planning, delivering, and evaluating communication strategies within facility management. Effective communication is vital for ensuring that all stakeholders are informed and engaged.
- Topic 6: Performance and Quality: This section evaluates the skills of the target audience in quality management and performance management. It emphasizes the importance of maintaining high standards in facility operations to ensure efficiency and effectiveness.
- Topic 7: Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.
- Topic 8: Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.
- Topic 9: Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.
- Topic 10: Project Management: This section focuses on the planning and design phases of projects. It includes execution and delivery processes along with evaluation techniques to ensure successful project outcomes within facility management contexts.
Free IFMA CFM Exam Actual Questions
Note: Premium Questions for CFM were last updated On Jul. 26, 2025 (see below)
How should the facility manager ensure the gym meets staff expectations?
The IFMA Occupancy and Human Factors competency highlights the importance of understanding occupant needs and expectations.
Soliciting staff feedback (A) ensures the gym aligns with actual user needs rather than assumptions.
Polling the industry (B) may provide general trends but lacks site-specific relevance.
Facility manager inspections (C) focus on maintenance rather than user experience.
Hiring a consultant (D) can be useful but is costly and unnecessary if internal feedback is gathered effectively.
Regular staff surveys, feedback mechanisms, and engagement are critical for maintaining high user satisfaction.
What tools would a project manager use or create to define the project team?
Defining the project team requires clear roles, responsibilities, and task allocation. The three key tools are:
Work Breakdown Structure (WBS): Defines tasks and subtasks, ensuring clarity on who does what.
Project Organizational Chart: Maps out the project team, including reporting structures.
Responsibility Matrix (RACI): Clearly defines who is responsible, accountable, consulted, and informed for each task.
Why the other options are incorrect:
(A) The corporate org chart and HR policies are useful but do not define project-specific roles.
(C) A task list and RFP help with initial planning but do not structure the project team.
(D) Budget and schedule are important but focus on project execution, not team definition.
When posting required signage for fire emergencies, which message is the MOST immediate?
Emergency exits (Option B) provide the most immediate and life-saving information during fire emergencies.
Why Option B is Correct?
Exit signage guides people to safe evacuation routes.
Fire codes mandate clearly marked exits for rapid escape.
IFMA's Emergency Preparedness Core Competency emphasizes life safety as the top priority in crisis situations.
Why Other Options Are Incorrect?
Option A: First Aid kits are secondary to emergency evacuation.
Option C: AEDs are important for medical emergencies, not fire evacuation.
IFMA Core Competency: Emergency Preparedness & Business Continuity -- Fire safety planning and signage.
Source: NFPA 101 -- Life Safety Code (NFPA, 2023).
Who defines quality within a facility?
Quality in a facility is ultimately defined by the customer (D). While facility managers and service providers establish service standards and operational efficiencies, the end-users' experience and satisfaction levels dictate whether a facility is meeting quality expectations.
IFMA Core Competency: Performance and Quality Management emphasizes that facility managers must align facility operations with customer expectations to ensure service excellence.
ISO 41001 and EN 15221-3 standards highlight that quality should be measured based on customer feedback, performance metrics, and compliance with service level agreements (SLAs).
Facility Manager's Role (A): Responsible for implementing and managing quality programs but does not independently define quality.
Service Contract Provider's Role (B): Ensures service delivery but follows predefined standards.
Facility Team's Role (C): Supports quality initiatives but does not solely determine the standard of quality.
What is the primary leadership goal for a Facility Manager?
The primary leadership goal for a Facility Manager is to help clients and customers succeed (Option B).
Why Option B is Correct?
Facility Managers (FMs) play a strategic role in aligning facility operations with business success.
They must ensure the built environment supports productivity, safety, and efficiency for all stakeholders.
IFMA's Leadership & Strategy Core Competency states that FM professionals should focus on how facility management contributes to business and client success.
Why Other Options Are Incorrect?
Option A (See the big picture): While strategic thinking is important, the goal of leadership is to drive results for clients and stakeholders.
Option C (Be the go-to person for FM issues): Being a knowledge expert is valuable, but leadership extends beyond technical expertise to driving organizational success.
IFMA Core Competency: Leadership & Strategy -- Focus on delivering value to clients and customers.
Source: IFMA Leadership & Communication Guide (IFMA, 2023).
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