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HP2-H41 Exam - Topic 10 Question 95 Discussion

Which statement is true about initial contacts that occur between a customer and a business?
B) Most initial contacts are through a document.
A) Most initial contacts result in a purchase.
C) Most initial contacts occur during the day.
D) Most initial contacts are face to face.

HP2-H41 Exam - Topic 10 Question 95 Discussion

Actual exam question for HP's HP2-H41 exam
Question #: 95
Topic #: 10
[All HP2-H41 Questions]

Which statement is true about initial contacts that occur between a customer and a business?

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Suggested Answer: B

by Michal at Apr 07, 2026, 01:40 AM

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Rodney
1 month ago
Definitely not A, most don't lead to a sale.
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Slyvia
1 month ago
I think D is true, face-to-face is common.
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Bettyann
2 months ago
I have a feeling that most initial contacts happen during business hours, but I wonder if that’s true for all businesses.
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Amie
2 months ago
I vaguely remember a practice question about customer interactions, and I think face-to-face meetings were highlighted as important, but again, not sure if they are the majority.
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Tatum
2 months ago
I feel like we discussed how many initial contacts are actually through emails or documents, but I can't recall the statistics.
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Alline
2 months ago
I think I remember that initial contacts often lead to purchases, but I'm not sure if "most" is the right word.
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