Genesys Exam GCX-ARC Topic 2 Question 41 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 41
Topic #: 2

[All GCX-ARC Questions]

Why must you create queues for ACD functionality to work?

AQueues are the waiting lines for the agents who will be assigned interactions through ACD

BQueues provide ACD with a means to determine the skill level requirement of an interaction

CQueues are the waiting lines for interactions that are routed using ACD

DQueues match agents to an appropriate interaction using ACD

Show Suggested Answer

Suggested Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

by Shawnna at Oct 21, 2024, 11:44 PM

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Hubert

1 days ago

Option C makes the most sense to me. Queues are where the interactions wait to be routed using ACD.

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Ernest

14 days ago

I believe queues also provide ACD with a means to determine the skill level requirement of an interaction, ensuring that customers are connected to the most suitable agent.

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Lynsey

16 days ago

I agree with Carli. Queues help ACD match agents to an appropriate interaction, ensuring efficient handling of customer queries.

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Carli

17 days ago

I think queues are necessary for ACD functionality to work because they are the waiting lines for interactions that are routed using ACD.

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