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Genesys Cloud CX: Architect Certification Exam Questions

Exam Name: Genesys Cloud CX: Architect Certification Exam
Exam Code: Genesys Cloud CX: Architect Certification Exam
Related Certification(s):
  • Genesys Certified Professional Certifications
  • Genesys Cloud CX Certifications Certifications
Certification Provider: Genesys
Number of Genesys Cloud CX: Architect Certification Exam practice questions in our database: 60 (updated: Jul. 22, 2024)
Expected Genesys Cloud CX: Architect Certification Exam Topics, as suggested by Genesys :
  • Topic 1: Introduction to Genesys Cloud Architect: For Genesys Cloud Architects and IVR Designers, this section of the exam covers the foundational concepts of Genesys Cloud Architect. It delves into the concept of an Interactive Voice Response (IVR) system and explores the features of Architect.
  • Topic 2: Admin Interface: For Genesys Cloud Administrators and System Configurators, this section focuses on the administrative aspects of Architect. It explains the usage of the task and state editor and covers the configuration of default flow settings. Candidates will learn how to set default action settings and event-handling behavior.
  • Topic 3: Variables and Prompts: For IVR Developers and Flow Designers, this part of the exam dives into the technical aspects of working with variables and prompts in Architect. It explains the built-in variables of an Architect and demonstrates how to create expressions. The section also covers the concept and usage of prompts in detail. Scheduling in Genesys Cloud: For Workforce Managers and Operations Planners, this section covers the scheduling capabilities within Genesys Cloud. It guides candidates through the process of creating a schedule and configuring its recurrence settings. The section explains the concept of schedule-based routing and its implications for contact center operations.
  • Topic 4: Flow Configurations: For Contact Center Architects and Solution Designers, this domain of the exam covers advanced flow configurations in Genesys Cloud. It starts with defining routing strategies and then moves on to using inbound flows to create routing paths for incoming calls. The section covers the configuration of Salesforce data actions integration, explaining how to connect Genesys Cloud with external CRM systems.
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Lashawnda

18 days ago
Wow, that Genesys exam was tough! Grateful for Pass4Success - their materials made all the difference. Passed with flying colors!
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Dewitt

1 months ago
Passed the Genesys exam today! Pass4Success, your practice questions were invaluable. Couldn't have done it without your help!
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Carey

1 months ago
Thanks to Pass4Success, I felt well-prepared for these integration questions and successfully passed the certification.
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Maricela

2 months ago
I'm grateful to Pass4Success for their relevant practice questions that helped me prepare quickly and pass the exam.
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Kenneth

2 months ago
Genesys Cloud CX Architect certified! Pass4Success's exam questions were a lifesaver. Prepared in record time, thanks to you!
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Jordan

2 months ago
Just passed the Genesys Cloud CX Architect exam! Pass4Success's practice questions were spot-on. Thanks for helping me prepare so quickly!
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Free Genesys Genesys Cloud CX: Architect Certification Exam Exam Actual Questions

Note: Premium Questions for Genesys Cloud CX: Architect Certification Exam were last updated On Jul. 22, 2024 (see below)

Question #1

Which definition matches the ACD Evaluation Method Best Available Skills?

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Correct Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


Question #2

Which ACD routing method routes interaction to the next available agent?

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Correct Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

Question #3

Which definition matches the ACD Evaluation Method Best Available Skills?

Reveal Solution Hide Solution
Correct Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


Question #4

Which ACD routing method routes interaction to the next available agent?

Reveal Solution Hide Solution
Correct Answer: B

https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/

Question #5

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

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Correct Answer: A, D, E

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