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Genesys Cloud CX: Architect Certification Exam

Certification Provider: Genesys
Exam Name: Genesys Cloud CX: Architect Certification Exam
Number of questions in our database: 60
Exam Version: May. 31, 2023
Exam Official Topics:
  • Topic 1: Single Topic

Free Genesys Genesys Cloud CX: Architect Certification Exam Exam Actual Questions

The questions for Genesys Cloud CX: Architect Certification Exam were last updated On May. 31, 2023

Question #1

How many ways are there to initiate a secure call flow?

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Correct Answer: D

Question #2

Which of the following components can be added to scripts? (Choose all that applies.)

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Correct Answer: B, D, E, F

https://help.mypurecloud.com/articles/script-components/

Question #3

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

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Correct Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

Question #4

To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.

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Correct Answer: B

Question #5

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

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Correct Answer: B


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