How many ways are there to initiate a secure call flow?
Which of the following components can be added to scripts? (Choose all that applies.)
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?