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Genesys Cloud CX: Architect Certification Exam

Certification Provider: Genesys
Exam Name: Genesys Cloud CX: Architect Certification Exam
Number of questions in our database: 60
Exam Version: Apr. 03, 2024
Exam Official Topics:
  • Topic 1: Single Topic
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Free Genesys Genesys Cloud CX: Architect Certification Exam Exam Actual Questions

The questions for Genesys Cloud CX: Architect Certification Exam were last updated On Apr. 03, 2024

Question #1

Select the types of scheduling available in Genesys Cloud. (Choose two.)

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Correct Answer: B, C

Question #2

Which of the following feature is used to test the created flow before it goes live?

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Correct Answer: C

Question #3

Select the types of scheduling available in Genesys Cloud. (Choose two.)

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Correct Answer: B, C

Question #4

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

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Correct Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

Question #5

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

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Correct Answer: A, D, E


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