Which of the following components can be added to scripts? (Choose all that applies.)
https://help.mypurecloud.com/articles/script-components/
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
https://help.mypurecloud.com/articles/quality-administrator-dashboard/
To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
Submit Cancel