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Genesys Cloud CX: Architect Certification Exam
Certification Provider: Genesys
Exam Name: Genesys Cloud CX: Architect Certification Exam
Number of questions in our database: 60
Exam Version: May. 31, 2023
Exam Official Topics:
- Topic 1: Single Topic
Free Genesys Genesys Cloud CX: Architect Certification Exam Exam Actual Questions
The questions for Genesys Cloud CX: Architect Certification Exam were last updated On May. 31, 2023
Question #1
Question #2
Which of the following components can be added to scripts? (Choose all that applies.)
Correct Answer:
B, D, E, F
https://help.mypurecloud.com/articles/script-components/
Question #3
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Correct Answer:
D
https://help.mypurecloud.com/articles/quality-administrator-dashboard/
Question #4
To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.
Correct Answer:
B
Question #5
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
Correct Answer:
B
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