Genesys Exam GCX-ARC Topic 1 Question 44 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 44
Topic #: 1

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

AData Table Lookup

BCollect Input

CCollect Data

DCall Data Action

Show Suggested Answer

Suggested Answer: B

by Cristy at Jan 13, 2025, 07:59 PM

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Gabriele

5 months ago

Easy peasy, B) Collect Input is the way to go. Unless the customer's ID is stored in a data table, which would be a bit too high-tech for this question.

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Annamae

5 months ago

Hmm, C) Collect Data could work, but I'm leaning more towards B) Collect Input. Seems more straightforward.

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Jodi

5 months ago

D) Call Data Action sounds like it might work, but I'm not sure if that's the right approach here.

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Kanisha

5 months ago

B) Collect Input

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Delfina

5 months ago

A) Data Table Lookup

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6 months ago

I think the correct action is B) Collect Input.

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