Genesys GCX-ARC Exam - Topic 1 Question 67 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 67
Topic #: 1

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

AData Table Lookup

BCollect Input

CCollect Data

DCall Data Action

Show Suggested Answer

Suggested Answer: B

by Lai at May 06, 2026, 11:46 PM

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17 days ago

I remember practicing a question similar to this, and I think "Collect Data" was the right choice for gathering information.

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22 days ago

I'm not entirely sure, but "Data Table Lookup" sounds like it could be relevant if we're trying to find something in a database.

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27 days ago

I think we might need to use "Collect Input" since we're asking for a specific number from the customer.

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