Genesys GCX-ARC Exam - Topic 1 Question 44 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 44
Topic #: 1

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

AData Table Lookup

BCollect Input

CCollect Data

DCall Data Action

Show Suggested Answer

Suggested Answer: B

by Cristy at Jan 13, 2025, 07:59 PM

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Denny

3 months ago

Really? I thought it would be A for sure.

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Lonny

3 months ago

Totally with you on B!

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Antonio

3 months ago

Wait, isn't it C? Collect Data sounds more accurate.

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Kattie

4 months ago

Definitely B! That's the right choice.

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Hubert

4 months ago

I think it's B, Collect Input.

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Lashawn

4 months ago

"Call Data Action" seems like it might be for triggering something rather than just getting a number from the customer, but I could be wrong.

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Winifred

4 months ago

I remember practicing a question similar to this, and I think "Collect Data" was used for gathering specific information, but I'm confused about the difference with "Collect Input."

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Vilma

4 months ago

I'm not entirely sure, but "Data Table Lookup" sounds like it could be relevant if we already have the data stored somewhere.

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Arleen

5 months ago

I think we might need to use "Collect Input" since we're asking the customer for their ID number directly.

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Tammi

5 months ago

The key here is that we need to get the customer's unique ID number, so I think Collect Input is the correct action to take. I'm feeling confident about this one.

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Mayra

5 months ago

I'm a little confused by the options here. Data Table Lookup, Collect Input, Collect Data - which one is the best choice? I'll have to review the material again.

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Brandon

5 months ago

Okay, let's see. We want to get the customer's unique ID, so I'm guessing Collect Input is the way to go. I'll mark that one.

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Alyce

5 months ago

Hmm, I'm not sure about this one. I'll need to think it through carefully to make sure I select the right action.

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Jillian

5 months ago

This looks straightforward - I think the answer is Collect Input to get the customer's unique ID number.

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Gabriele

1 year ago

Easy peasy, B) Collect Input is the way to go. Unless the customer's ID is stored in a data table, which would be a bit too high-tech for this question.

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