Genesys Exam GCX-ARC Topic 1 Question 16 Discussion

Actual exam question for Genesys's Genesys Cloud CX: Architect Certification Exam exam

Question #: 16
Topic #: 1

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type

BThe after call work time for each media type

CThe length of time that an agent may spend on each media type

DThe number of different media types that an agent may handle simultaneously

EThe media types that can interrupt current interactions that an agent is handling

Show Suggested Answer

Suggested Answer: A, D, E

by Kasandra at Nov 21, 2023, 06:36 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!