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Genesys Exam GCP-GCX Topic 4 Question 32 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 32
Topic #: 4

[All GCP-GCX Questions]

Number plan determines how many and which digits are necessary for call routing.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: C

When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as 'Away' in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.

by Huey at Jul 07, 2024, 06:01 PM

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Ona

3 days ago

Wait, does this mean I can't call my friend with a 7-digit number anymore? *gasp* The horror!

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Bernardo

7 days ago

Of course it's true! How else would the phone system know where to send the calls? I could do this in my sleep.

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Joye

10 days ago

Hmm, this seems like a basic concept. I better double-check my notes to make sure I have it right.

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Isabella

11 days ago

I'm pretty sure the number plan is what governs the structure and length of phone numbers. This seems like a straightforward question.

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Sommer

14 days ago

Definitely true! The number plan is crucial for proper call routing and management.

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Carrol

15 days ago

B) False

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Alesia

17 days ago

I think it's true because the number plan does determine the necessary digits for call routing.

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Jannette

22 days ago

A) True

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