Genesys Cloud CX Certified Professional - Consolidated Exam

Certification Provider: Genesys

Exam Name: Genesys Cloud CX Certified Professional - Consolidated

Number of questions in our database: 110

Exam Version: Jun. 03, 2023

Exam Official Topics:

Topic 1: Single Topic

Free Genesys Genesys Cloud CX Certified Professional - Consolidated Exam Actual Questions

The questions for Genesys Cloud CX Certified Professional - Consolidated were last updated On Jun. 03, 2023

Question #1

How do you represent your organization when you contact the Genesys Cloud CX support team?

AOrganization ID

BCompany Name

CAgent Name

DID

Reveal Solution

Correct Answer: B

Question #2

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)

AYou must know the exact coordinates of the new building.

BYou must have images of all the users located at the new location.

CYou must collect general information such as building address, number of floors, location contact information, etc.

DYou must have the basic profile data for all users at the new location.

EYou must have Admin rights to Genesys Cloud CX.

Reveal Solution

Correct Answer: C, E

Question #3

Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

AThe DID number and extension are not listed in the DID or extension pools.

BThe DID number and extension are considered the same numbers and entered into the same phone.

CThe user does not have the proper license type, roles, and permissions.

DThe DID number and the extension do not have the same last 4 digits.

Reveal Solution

Correct Answer: A, C

Question #4

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.

What are the prerequisites to perform this task? (Choose two.)

AYou must know the exact coordinates of the new building.

BYou must have images of all the users located at the new location.

CYou must collect general information such as building address, number of floors, location contact information, etc.

DYou must have the basic profile data for all users at the new location.

EYou must have Admin rights to Genesys Cloud CX.

Reveal Solution

Correct Answer: C, E

Question #5

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

AFull Access

BPartial

CRead-Only

DWrite-Only

EContributor

FCollaborator

Reveal Solution

Correct Answer: A, C, E

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