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Genesys Cloud CX Certified Professional - Consolidated Exam Questions
- Topic 1: Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
- Topic 2: Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
- Topic 3: Genesys Cloud CX Development: In this section, the focus is on the creation of custom applications and how they are integrated using this Cloud API.
- Topic 4: Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.
Free Genesys Genesys Cloud CX Certified Professional - Consolidated Exam Actual Questions
Note: Premium Questions for Genesys Cloud CX Certified Professional - Consolidated were last updated On Jul. 16, 2024 (see below)
Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.
Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.
When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?
When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as 'Away' in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.
Genesys Cloud CX comes with a predefined set of number plans and outbound routes - Users cannot customize new number plans and outbound routes.
Genesys Cloud CX provides the flexibility to customize telephony configurations, including the creation of new number plans and outbound routes. This allows organizations to tailor their telephony setup to their specific operational needs and call routing strategies, ensuring optimal call management and efficiency.
When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?
When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as 'Away' in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.
Select the correct Telephony Connection Options from the list:
Choose 3 answers
Genesys Cloud CX offers various telephony connection options to accommodate different deployment and operational needs. 'Genesys Cloud CX Voice' is the native telephony service, 'BYOC Cloud' allows for the use of external cloud carriers, and 'BYOC Premises' enables connection to traditional on-premises telephony infrastructure. These options provide flexibility in telephony integration and call management.
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