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Genesys GCP-GCX Exam Questions

Exam Name: Genesys Cloud CX Certified Professional - Consolidated
Exam Code: GCP-GCX
Related Certification(s): Genesys Certified Professional Certification
Certification Provider: Genesys
Number of GCP-GCX practice questions in our database: 135 (updated: Mar. 13, 2025)
Expected GCP-GCX Exam Topics, as suggested by Genesys :
  • Topic 1: Genesys Cloud CX Architecture: This section of the exam covers the various components of Genesys Cloud CX including the Genesys Cloud platform. Moreover, it covers Interaction Router and their functioning. The purpose is to test candidates for their knowledge of such components when they are integrated to offer a smooth customer experience.
  • Topic 2: Genesys Cloud CX Administration: In this domain, the focus is on building and overseeing users, setting up queues and routing, and configuring integration with other systems.
  • Topic 3: Genesys Cloud CX Development: In this section, the focus is on the creation of custom applications and how they are integrated using this Cloud API.
  • Topic 4: Genesys Cloud CX Reporting and Analytics: In this domain, the utilization of Cloud reporting tools is discussed to monitor and explore various customer interactions.
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Stanford

22 days ago
Successfully cleared Genesys Cloud CX exam! Pass4Success questions were a perfect match. Time well spent!
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Lavera

2 months ago
Genesys Cloud CX certification achieved! Pass4Success materials were spot on. Exam felt familiar thanks to their prep.
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Carolann

2 months ago
I recently cleared the Genesys Cloud CX exam! The Pass4Success practice questions were extremely useful. One question that I found difficult was about Genesys Cloud CX Development, specifically on using the Genesys Cloud CX SDK. I wasn't sure of the exact syntax, but I still passed.
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Joaquin

3 months ago
Passed Genesys Cloud CX exam on first try! Pass4Success questions were incredibly helpful. Thank you!
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Lyndia

3 months ago
I passed the Genesys Cloud CX Certified Professional exam, and the Pass4Success practice questions were a big help. There was a tricky question on Genesys Cloud CX Administration, asking about configuring and managing queues. I wasn't confident in my answer, but I still passed.
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Magdalene

3 months ago
Excited to announce that I passed the Genesys Cloud CX exam, thanks to Pass4Success. One of the questions that threw me off was about Genesys Cloud CX Architecture, specifically about microservices and their communication methods. I wasn't entirely sure, but I still managed to pass.
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Carla

4 months ago
Genesys Cloud CX certified! Pass4Success made it possible with their accurate exam prep. Highly recommend!
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Shannan

4 months ago
I just passed the Genesys Cloud CX Certified Professional exam! The practice questions from Pass4Success were invaluable. There was a tough question on Genesys Cloud CX Reporting and Analytics, asking about the differences between historical and real-time reports. I had to make an educated guess, but I passed.
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Ocie

4 months ago
I successfully passed the Genesys Cloud CX exam, and the Pass4Success questions were a great help. One question that puzzled me was about Genesys Cloud CX Development, specifically on handling asynchronous data actions. I wasn't sure of the exact implementation, but I still passed.
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Dierdre

5 months ago
Aced the Genesys Cloud CX exam! Pass4Success prep was crucial. Couldn't have done it without their relevant questions.
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Gregoria

5 months ago
Happy to share that I passed the Genesys Cloud CX exam! The Pass4Success practice questions were spot on. There was a question on Genesys Cloud CX Administration that asked about configuring user roles and permissions. I was unsure about the hierarchical structure, but I managed to pass.
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Joanna

5 months ago
I passed the Genesys Cloud CX Certified Professional exam, thanks to Pass4Success. One challenging question was about the Genesys Cloud CX Architecture, asking for the best practices in deploying a multi-region setup. I wasn't confident in my answer, but I still succeeded.
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Lemuel

6 months ago
Genesys Cloud CX cert in the bag! Pass4Success materials were a lifesaver. Exam questions were very similar.
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Celia

6 months ago
That's valuable. Lastly, how did you prepare for the exam?
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Peggie

6 months ago
Just cleared the Genesys Cloud CX exam! The practice questions from Pass4Success were a lifesaver. There was a tricky question on Genesys Cloud CX Reporting and Analytics, specifically about setting up a custom dashboard. It required knowledge of different widgets and data sources, and I had to guess, but I still got through.
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Romana

6 months ago
I used Pass4Success for exam prep, and it was incredibly helpful. Their practice questions closely matched the actual exam content, saving me a lot of study time. Highly recommend their materials for anyone taking the Genesys Cloud CX Certified Professional exam!
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Dustin

6 months ago
I recently passed the Genesys Cloud CX Certified Professional - Consolidated exam, and I must say, the Pass4Success practice questions were incredibly helpful. One question that stumped me was about configuring data actions in Genesys Cloud CX Development. It asked about the correct sequence of steps to integrate a third-party API, and I wasn't entirely sure of the answer, but I still managed to pass.
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Geraldine

7 months ago
Just passed the Genesys Cloud CX exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
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Lavelle

7 months ago
Overall, the exam was comprehensive but manageable with proper preparation. Pass4Success really helped me focus on the right topics and practice with relevant questions. Don't forget to review Genesys Cloud CX's architecture and deployment options as well.
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Joana

8 months ago
Just became Genesys Cloud CX certified! Pass4Success, your practice exams were spot on. Thanks for the time-saving prep!
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Felix

8 months ago
I'm grateful to Pass4Success for their exam prep materials. The exam also tested knowledge on omnichannel interactions. Be ready to answer questions about configuring and managing different communication channels like voice, chat, and email within the platform.
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Jeannine

9 months ago
Genesys Cloud CX exam conquered! Pass4Success's questions were eerily similar to the real thing. Grateful for the quick prep!
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Erasmo

9 months ago
The exam covered Genesys Cloud CX analytics heavily. Be prepared for questions on reporting types and metrics interpretation. Familiarize yourself with standard and custom reports. Thanks to Pass4Success for providing relevant practice questions that helped me prepare efficiently!
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Lynna

9 months ago
Passed Genesys Cloud CX on my first try! Pass4Success's materials were key. Efficient and effective - highly recommend!
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Dustin

10 months ago
Whew! Genesys Cloud CX cert achieved. Pass4Success's prep materials were a lifesaver. Couldn't have done it without them!
upvoted 0 times
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Carey

11 months ago
Just passed the Genesys Cloud CX exam! Thanks Pass4Success for the spot-on practice questions. Saved me so much time!
upvoted 0 times
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Free Genesys GCP-GCX Exam Actual Questions

Note: Premium Questions for GCP-GCX were last updated On Mar. 13, 2025 (see below)

Question #1

In which of these views would you see the amount of time an agent spent in each status?

Reveal Solution Hide Solution
Correct Answer: C

The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.


Question #2

What options are available for exporting data from a view? Choose 2 answers

Reveal Solution Hide Solution
Correct Answer: C, E

When exporting data from views in Genesys Cloud CX, users have several format options. Among these, PDF and CSV are commonly available choices for exporting data. PDF format is useful for creating ready-to-share documents that preserve the layout and formatting of the view, while CSV format is ideal for data manipulation and analysis in spreadsheet applications, allowing for further data processing and insights.


Question #3

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective

managerial and operational decisions

Reveal Solution Hide Solution
Correct Answer: A

The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to make faster and more effective managerial and operational decisions. This app offers a user-friendly interface and real-time data insights, enabling leaders to monitor agent performance, queue statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and responsiveness to changing operational needs.


Question #4

The________provides a high-level overview of a campaign's performance

Reveal Solution Hide Solution
Correct Answer: B

The Campaign Performance Summary view in Genesys Cloud CX provides a high-level overview of a campaign's performance, summarizing key metrics and outcomes. This view is designed to give managers and supervisors a quick snapshot of how campaigns are performing, enabling them to assess the effectiveness of their outreach strategies and make informed decisions about adjustments or improvements needed to optimize results.


Question #5

The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and executives make faster, more effective

managerial and operational decisions

Reveal Solution Hide Solution
Correct Answer: A

The Genesys Cloud CX Supervisor app for iOS is specifically designed to leverage the form factor and capabilities of iOS tablets, providing supervisors, managers, and executives with a powerful tool to make faster and more effective managerial and operational decisions. This app offers a user-friendly interface and real-time data insights, enabling leaders to monitor agent performance, queue statistics, and other critical metrics on the go, thereby enhancing decision-making efficiency and responsiveness to changing operational needs.


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